Kim Floyd Email & Phone Number

Portland, Oregon, Us

Stabilized existing operations, instituting new and optimized business functions. Instituted KPIs.Prepare annual budget, create cash-flow and dynamic revenue, and expense models.Perform all financial analyses, reporting monthly to board of directors/finance committee leveraging newly created presentation collateral.Developed strategic/operating initiatives around innovative marketing and social media strategies to increase revenue and increase audience share. Initiated digital transformation strategy.

New York, Ny, Us

San Jose, California, Us

Engaged as a transformative and inspirational leader to re-imagine the approach to the customer experience across the full customer lifecycle through the fusion of unified Customer Success and Professional Services into a synthesized and customer centric team.Collaborated to expand and align partner strategy and resources to extend SaaS based software delivery capacity globally.Worked closely with C-Suite executives and peer cross-functional business unit leaders to improve customer satisfaction and expand the adoption of MetricStream's GRC products.

Westminster, Co, Us

Recruited as a Transformation Leader charged with revitalizing an existing Professional Services team to be a profitable, optimized business unit positioned for scalable growth. Architected and guided implementation of a portfolio based Operational Framework comprised of a portfolio based functional organization, a new centralized Resource Management function, introduced industry standard operational controls, oversaw production of a dynamic Delivery Methodology Playbook, and created a post implementation customer experience evaluation process.Directed and oversaw creation of a new Financial Framework featuring a dynamic assumption based financial model supporting revenue and expense planning, effective and billable utilization targets, and a performance based Variable Compensation Plan to reward high quality performance.Held P&L accountability for North American geo portfolio. Both revenue and NOP margin targets were exceeded following roll-out of the new Operational and Financial Frameworks.

Milwaukee, Wisconsin, Us

Accountable for an extensive client portfolio of 50+ financial institutions in the delivery of complex integrated software solutions by establishing and maintaining positive and profitable client relationships.P&L accountability for a client facing portfolio valued at >$55M annually in a key business sector with annualized revenue growth targets of 10% YOY.Led and inspired a large multi-disciplined global software delivery team of 200+ Associates with diverse skills and backgrounds by authoring strategic plans to support YOY financial and operational objectives.Created the architecture and executed an organizational strategy that transformed a monolithic professional services team structure to one that is functionally aligned to a portfolio based functional model as measured by industry standard KPIs and attainment of corporate financial and operational goals.Participated in M&A due diligence activities and performed as a Transition Lead following two acquisitions.

Milwaukee, Wisconsin, Us

Leadership role responsible for leading a direct team of forty and supporting a nationwide professional services team of approximately 150. This role encompasses four primary areas: P&L Operations, Practice Growth, Customer Satisfaction, and Sales Support.

Leadership role responsible for leading a direct team of forty professional services Associates. This role encompassed four primary areas: P&L Operations, Practice Growth, Customer Satisfaction, and Sales Support.

Us

P&L accountability for a client facing portfolio valued at >$13M annually while providing leadership to a team of 400+ employees. Led all operations required in the fulfillment of B2B telephony sales for a Fortune 100 company. Maintained customer satisfaction index of >98%