Kim Floyd

Kim Floyd Email and Phone Number

Executive Leader - Professional Services and Customer Experience @ PORTLAND PIANO INTERNATIONAL
Kim Floyd's Location
Hillsboro, Oregon, United States, United States
Kim Floyd's Contact Details

Kim Floyd personal email

n/a
About Kim Floyd

Transformational executive leader of customer success/global technology/SaaS and enterprise software development and delivery teams providing premier customer and business outcomes. Recognized for creation and execution of strategic/operational business plans yielding optimal customer and employee experiences, generation of top-line revenue and operating profit targets. Architect and assembler of contemporary, enthusiastic, and adaptive leadership teams complemented by scalable cross-functional organizations aligned to deliver upon vision, strategy, and premier customer experiences in the financial services, GRC and construction domains.Specialties: Executive Leadership, Transformative Leadership, Client Relationship, Customer Experience, P&L Accountability, Operations Management, Professional Services Practice Growth and Management, Business Development and Sales Collaboration, Large and Global Team Leadership

Kim Floyd's Current Company Details
PORTLAND PIANO INTERNATIONAL

Portland Piano International

View
Executive Leader - Professional Services and Customer Experience
Kim Floyd Work Experience Details
  • Portland Piano International
    Director Of Operations
    Portland Piano International Feb 2023 - Present
    Portland, Oregon, Us
    Stabilized existing operations, instituting new and optimized business functions. Instituted KPIs.Prepare annual budget, create cash-flow and dynamic revenue, and expense models.Perform all financial analyses, reporting monthly to board of directors/finance committee leveraging newly created presentation collateral.Developed strategic/operating initiatives around innovative marketing and social media strategies to increase revenue and increase audience share. Initiated digital transformation strategy.
    View
  • Chief
    Member
    Chief Feb 2023 - Present
    New York, Ny, Us
    View
  • Metricstream
    Senior Vice President, Customer Success And Services - Americas
    Metricstream Apr 2021 - May 2022
    San Jose, California, Us
    Engaged as a transformative and inspirational leader to re-imagine the approach to the customer experience across the full customer lifecycle through the fusion of unified Customer Success and Professional Services into a synthesized and customer centric team.Collaborated to expand and align partner strategy and resources to extend SaaS based software delivery capacity globally.Worked closely with C-Suite executives and peer cross-functional business unit leaders to improve customer satisfaction and expand the adoption of MetricStream's GRC products.
    View
  • Trimble Inc.
    Vice President
    Trimble Inc. Jan 2018 - Jun 2019
    Westminster, Co, Us
    Recruited as a Transformation Leader charged with revitalizing an existing Professional Services team to be a profitable, optimized business unit positioned for scalable growth. Architected and guided implementation of a portfolio based Operational Framework comprised of a portfolio based functional organization, a new centralized Resource Management function, introduced industry standard operational controls, oversaw production of a dynamic Delivery Methodology Playbook, and created a post implementation customer experience evaluation process.Directed and oversaw creation of a new Financial Framework featuring a dynamic assumption based financial model supporting revenue and expense planning, effective and billable utilization targets, and a performance based Variable Compensation Plan to reward high quality performance.Held P&L accountability for North American geo portfolio. Both revenue and NOP margin targets were exceeded following roll-out of the new Operational and Financial Frameworks.
    View
  • Fiserv
    Vice President, Professional Services
    Fiserv Apr 2010 - Mar 2016
    Milwaukee, Wisconsin, Us
    Accountable for an extensive client portfolio of 50+ financial institutions in the delivery of complex integrated software solutions by establishing and maintaining positive and profitable client relationships.P&L accountability for a client facing portfolio valued at >$55M annually in a key business sector with annualized revenue growth targets of 10% YOY.Led and inspired a large multi-disciplined global software delivery team of 200+ Associates with diverse skills and backgrounds by authoring strategic plans to support YOY financial and operational objectives.Created the architecture and executed an organizational strategy that transformed a monolithic professional services team structure to one that is functionally aligned to a portfolio based functional model as measured by industry standard KPIs and attainment of corporate financial and operational goals.Participated in M&A due diligence activities and performed as a Transition Lead following two acquisitions.
    View
  • Fiserv
    Senior Director, Professional Services
    Fiserv 2007 - Apr 2010
    Milwaukee, Wisconsin, Us
    Leadership role responsible for leading a direct team of forty and supporting a nationwide professional services team of approximately 150. This role encompasses four primary areas: P&L Operations, Practice Growth, Customer Satisfaction, and Sales Support.
    View
  • Corillian Corporation/Checkfree Corporation
    Director Professional Services
    Corillian Corporation/Checkfree Corporation Mar 2001 - Feb 2007
    Leadership role responsible for leading a direct team of forty professional services Associates. This role encompassed four primary areas: P&L Operations, Practice Growth, Customer Satisfaction, and Sales Support.
  • West Teleservices
    Director
    West Teleservices Dec 1991 - Feb 2001
    Us
    P&L accountability for a client facing portfolio valued at >$13M annually while providing leadership to a team of 400+ employees. Led all operations required in the fulfillment of B2B telephony sales for a Fortune 100 company. Maintained customer satisfaction index of >98%
    View

Kim Floyd Skills

P&l Operations Leadership Professional Services Product Management Crm Business Development Integration Sales Operations Technology Management Operations Management Requirements Analysis Program Management Client Relations Software Delivery

Kim Floyd Education Details

  • University Of Maryland
    University Of Maryland
    Business Mgmt And Information Systems

Frequently Asked Questions about Kim Floyd

What company does Kim Floyd work for?

Kim Floyd works for Portland Piano International

What is Kim Floyd's role at the current company?

Kim Floyd's current role is Executive Leader - Professional Services and Customer Experience.

What is Kim Floyd's email address?

Kim Floyd's email address is ki****@****erv.com

What is Kim Floyd's direct phone number?

Kim Floyd's direct phone number is +161735*****

What schools did Kim Floyd attend?

Kim Floyd attended University Of Maryland.

What are some of Kim Floyd's interests?

Kim Floyd has interest in Civil Rights And Social Action, Education.

What skills is Kim Floyd known for?

Kim Floyd has skills like P&l Operations, Leadership, Professional Services, Product Management, Crm, Business Development, Integration, Sales Operations, Technology Management, Operations Management, Requirements Analysis, Program Management.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.