Kim Muller

Kim Muller Email and Phone Number

Lead IVR Systems Analyst @ ADP
roseland, new jersey, united states
Kim Muller's Location
Quakertown, New Jersey, United States, United States
Kim Muller's Contact Details

Kim Muller personal email

Kim Muller phone numbers

About Kim Muller

Accomplished Systems Analyst specializing in the design of Interactive Voice Response Systems.Passionate about improving the overall user experience between people and systems.Expertise includes Systems Engineering / Analysis, technical writing of detailed Business, System and Process Requirements, conducting user acceptance testing, designing Logic Flows and Process Re-engineering. Proficient in MS Office applications including: Word, Excel & Visio software. Excellent communicator with demonstrated ability to work independently, as a team member or in a lead role.

Kim Muller's Current Company Details
ADP

Adp

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Lead IVR Systems Analyst
roseland, new jersey, united states
Website:
adp.com
Employees:
67351
Kim Muller Work Experience Details
  • Adp
    Lead (Ivr) Business Systems Analyst
    Adp Apr 2015 - Present
    Greater New York City Area
    Contact Center Systems Analyst specializing in Interactive Voice Response Systems (IVRs). Work closely with business units to gain in-depth understanding of business issues, identify, analyze and translate business needs into functional specifications. Work closely with Project Management and development teams in the implementation of solutions. Design detailed voice user interface documents using MS Visio call flows as the mechanism to identify the total voice user experience including prompting, logic, caller type analysis, error handling, report specifications and data to be transferred to the contact center with each call. Diligent in designing for ease of use and improving the user experience while following best practice guidelines. Perform quality assurance testing and support user acceptance testing efforts.
  • Oasis Studios, Llc
    Co Owner
    Oasis Studios, Llc 2009 - Present
    Oversee marketing, customer service, benefits, purchasing & billing.
  • At&T Employee / Consultant
    Ivr Customer Experience Architect
    At&T Employee / Consultant 1996 - 2009
    Holmdel, Middletown & Piscataway, Nj
    Voice Interface Designer with more than 10 years of expertise in providing support for enhancing the customer service experience of Interactive Voice Response Systems (IVR’s). Designed call flows and scripts focusing on IVR ease of use and cost effectiveness.
  • At&T
    Systems / Business Analyst
    At&T 1984 - 1996
    Freehold & Lincroft, Nj
    • Designed technical documentation for system and process solutions to complex business problems for domestic and international sales, including re-engineering pricing tools.• Designed and delivered software training to end-users and other trainers at US Sales and Servicing Centers and in the UK, Japan and Hong Kong.• Organized order system usability study resulting in improved user performance and satisfaction increases of 12 percent. Conducted numerous heuristic evaluations of websites and software applications.• Recruited as the Systems Expert for cross-organizational Process Re-engineering Team to analyze existing customer service and coordinate process and system improvements.

Kim Muller Skills

Business Analysis Visio Telecommunications Requirements Analysis Ivr User Experience Design User Acceptance Testing Sdlc Customer Experience Public Speaking Human Factors Microsoft Office Team Oriented Communication Skills Community Outreach Training Call Centers Customer Satisfaction Customer Service Editing User Centered Design End User Training Usability Testing Consulting Business Process Improvement Technical Documentation Integration

Kim Muller Education Details

Frequently Asked Questions about Kim Muller

What company does Kim Muller work for?

Kim Muller works for Adp

What is Kim Muller's role at the current company?

Kim Muller's current role is Lead IVR Systems Analyst.

What is Kim Muller's email address?

Kim Muller's email address is ki****@****hoo.com

What is Kim Muller's direct phone number?

Kim Muller's direct phone number is +180022*****

What schools did Kim Muller attend?

Kim Muller attended Mansfield University Of Pennsylvania, Ealing College Of Higher Education.

What are some of Kim Muller's interests?

Kim Muller has interest in Social Services, Children, Economic Empowerment, Poverty Alleviation, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Arts And Culture.

What skills is Kim Muller known for?

Kim Muller has skills like Business Analysis, Visio, Telecommunications, Requirements Analysis, Ivr, User Experience Design, User Acceptance Testing, Sdlc, Customer Experience, Public Speaking, Human Factors, Microsoft Office.

Who are Kim Muller's colleagues?

Kim Muller's colleagues are وجدان الحلاج, Shubham Patwari, Maria Comella, Pravin Vin, Jim Kloch, Đặng Ngân Hà, Vũ Tuyết Mai.

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