Direct report to the President.• Oversee the integration of new software and technology solutions, ensure internal collaboration, and support the management of the business.• Manage business operations for Sales and Insides Sales Teams to drive customer satisfaction, enhance operational improvements, and ensure cost management and efficiencies. • Execute contract negotiation/management, building renovations and operational process improvements resulting in $150K+ savings.

Managed Diversity & Inclusion projects to enhance diversity recruiting sourcing across the company. Implemented 25+ third party partnerships through research, alignment, and negotiation to create networking engagements for potential candidates. • Directed the development and implementation of 100+ annual recruiting engagements.• Developed reports to evaluate diversity hire trends and implemented enhanced processes.• Managed a $4M budget to ensure effective cost management and saved $400K by year-end.• Managed projects to streamline operations and improve the overall candidate experiences.

Designed and implemented projects to enhance the housing facilities environment. Led an agency wide program to save over a million dollars by implementing a “just-in-time” material delivery solution. Managed the development and implementation of performance expectations for 100+ individuals. Analyzed performance trends and implemented improved operational functions.

Defined corporate customer service excellence best practices, initiatives and strategies to improve customer loyalty and satisfaction results. Supported the Wholesale Sale Executives through market analysis of customer satisfaction data and the development of comprehensive service improvement plans to enhance service interactions. Improve customer overall satisfaction results and improve operational effectiveness.