Kimberly Glasper Email & Phone Number

Coppell, Texas, United States

• Responsible for creating a comprehensive written compliance risk assessment tailored to the Compliance Risk profile.
• Perform ongoing compliance monitoring to identify and assess the mortgage company’s risks and determine corrective actions needed to strengthen compliance management.
• Provide periodic findings/reports to the Board of Directors
• Create additional procedures and training based upon findings identified from monitoring risk.

Plano, Texas, United States

• Analyze risk for assigned functional areas and/or processes, create reports, identify issues, and document remediation steps taken to resolve issues
• Serve as subject-matter expert (SME) within the team, resolve escalated issues, and provide direction, guidance, and training to staff members
• Develop and lead compliance testing plans for assigned areas to ensure systems, data, and documents are compliant with regulatory and process requirements
• Review processes, policies, and procedures to identify gaps and ensure compliance with regulatory requirements
• Partner with business areas to review and create policies that comply with regulatory requirements and coordinate policy distribution with stakeholders

Plano, Texas

• Manage daily operations of the retail & wholesale disclosure teams (including third-party service provider) to ensure activities are carried out in a timely manner and in accordance with federal and state requirements
• Supervise staff by communicating and directing job expectations; planning, monitoring, and appraising job performance; coaching, counselling, and disciplining employees; and initiating, coordinating, and enforcing.
• Ensure team members have accurately reviewed finance agreements, lock-in confirmations and/or Change of Circumstance (COC), and that related disclosures or re-disclosures have been issued timely and accurately
• Manage the verification of points and fees and reviews of QM types, ensuring that data is reflected correctly in the Encompass system
• Establish metrics that drive and measure staff and department performance
• Manage processes for conducting sample reviews of the disclosure team output and address issues as needed

Lewisville, TX

• . Manage fees for all business channels –Builder, Joint Ventures, Retail and Wholesale
• Provide fee details for state, HUD, VA and CFPB annual audits for Stearns and Joint Ventures
• Review and create test scenarios with QA team to ensure fees are mapped to the Loan Estimate and Closing Disclosure correctly
• Analyse new loan product guidelines to determine what fees need to be implemented or removed
• Audit closed loans to ensure tolerance cures are not due to fee defaults

Irving, TX

• Maintain fee structures for all divisions – Direct, Builder, and Wholesale
• Routinely research and review current/future regulatory changes impacting fees
• Partner with Compliance to ensure fees are within High Cost guidelines
• A Subject Matter Expert for fees regarding RESPA/CFPB regulation changes
• Work with IT dept to help trouble shoot fee issues with origination and processing systems
• Audit Final HUD-1s to ensure the 10% and 0% tolerance fees were calculated correctly on the GFE

Irving, TX

• Reviewed cancelled/denied loans to ensure loans were dispositioned according to HMDA guidelines
• Processed Adverse Action notices for Retail and Wholesale loans
• A Subject Matter Expert for all RESPA questions for a Home Loan Division call center that supports all operational systems, policies, procedures, and compliance related questions
• Met with Key Stakeholders to implement a process to centralize the processing of Denial Letters and Counteroffers
• Audited recently closed loans to ensure that loans followed RESPA guidelines

• Managed individual branch fee structures for over 2000 retail and centralized sales branches
• Ensured that fee related system issues, changes, and enhancements were thoroughly investigated prior to programming
• Created fee rules and exceptions in a Fee Rule database engine based on program guidelines
• Researched and reviewed closed loans to ensure fees quoted were accurate
• Partnered with Pricing and Finance to determine revenue goals
• Consulted with Legal to evaluate any risk associated with fee changes amongst channels (retail, wholesale, and centralized sales), fee names, and HUD line placement