Kim Gross Email & Phone Number

Lone Tree, Co

Test & Repair T1 & EOC services.

Lone Tree,.Co

Repaired T1, Optical, and Ethernet Metro Service, Cisco, Juniper, Cienna CD, Alcatel, Fijitsu, Lucent, Nortel, Infinera, Cisco 15454s Layers 1 thru 4 repair activityUtilized various internal corporate software platformsTesting of circuits (Loop, NetAnalyst, Centest, T-Berds)

Repair network issues Customer facingReport trouble to the ILEC then work directly with the ILEC towards repairsTesting, isolating network issues for T1's and bonded T1's : ATM, Frame-Relay, Ethernet technologies Work with Ticketing System, sales and design applicationsTroubleshoot 7 types of End User routers//Dropping configs for change orders and upgradesTelnet into network switches to confirm correct authenticationProcess ordersContribute as a team member towards repair via trouble ticket hand-offsResource in the NOC for TierI Covad agents for application and tool issues arise

remotely repaired 10G - 100G Nortel equipment on the networkremotely repaired network issuesCoordinated repairs with field servicesWorked from a ticketing systemUtilized NetCracker to view network topology

Transport Network Tech for an international fiber based Communications Services CompanyRepairs of circuits from T1s/E1s to OC192s generated and handled 72+ trouble tickets month to month resulting in creating solid business relations and exceeding productive expectations per time on the jobResolved circuit problems on the spot preventing the redeployment of implementation processes reducing customer escalations at 90% through proper procedures and techniquesCoordinated repairs or tests by scheduling together the customer, LECs, vendors, and internal depts., creating smooth testing and assuring quality repair activities while limiting customer activity or repair delaysUtilized over 15 sales, ordering, design, and engineering portals researching circuit histories enhancing customer experience resulting in effective trouble clearing strategies or goals delivering multi-tasking abilitiesLogged into more than 30 different types of data transport equipment clearing troubles from provisioning to equipment physical issues on a daily basisWorked side by side with peers and other internal teams resulting in team building and producing productive working relationsInteracted with all internal departments and customers to expedite repair process creating cohesive customer relations

Wireless Network Install Tech, OperationsWireless service technician for a local independently owned computer system design services Installed broadband wireless systems independently for government organizations strengthening customer relationsWireless network trouble clearing eliminating technological QoS sensitivitiesCoordinated installs with customers creating smooth processes gaining customer referrals and very positive feedbackUpgraded back hauls, sub units, routers, and access points increasing competitivenessConfigured radios accurately eliminating customer complaints and ongoing issuesUtilized network monitoring applications catching issues early prior Broadband Services acquired

for an independently owned wireless ISP providerSold, advertised High Speed Internet products via door to door, signs, and taking inbound calls increasing revenue by 62% monthlyCoordinated installation with residential and commercial customers exceeding companies expectations Installed quality of service wireless Internet products by utilizing spectrum analyzer tool and NetMon programs preventing constant truck rollsRemotely logged into radio devices towards problem resolution tasks and strategies saving money & timeTrouble clearing & maintained network equipment through upgrades decreasing network outages and/or interferences mostly performed remotely saving the company time and moneyIn charge of the Network Inventory project through the utilization of Visio platform for asset control and improve business field organization tasks; Psychology Major GPA 3.8, BA of Science Psychology

Telecom Tech for a global communications backbone service provider that designs, deploys, manages, and maintains networks worldwideUtilized MOPs deploying telecommunications equipment preventing delays in delivery commit dates with improving quality of workmanship//100% customer facingInstalled equipment ranging from digital to fiber optics transport equipment (ADMs, DWDMs) along with the peripherals with minimal quality issues reaching deadlines 99.5% of the timeLead technician for the Qwest and other carrier projects exceeding management expectationsIntegrated T1 services remotely, configuring, and testing reaching the goals of corporate deliverable contracts

Ba, Psychology

Assoc Degree, Engineering Autocad