Kim East Email & Phone Number

United States

General daily correspondence with clients and agent. Answer phones, greet walk-ins, answer questions regarding the Nevada County area with potential clients. Enter data for listings into CAR (California Association of Realtors) and MLS (Metro List Service). Database management and updating referral systems. Newspaper advertising. Updating and compiling agent listing packages. Creating home flyers in Canva and Constant Contact. Compiling weekly stats and showing feedback. Creating and sending out a monthly newsletter. Follow up with past and present clients. Create flyers and other marketing for special events such as golf tournaments. Keep client lists in several databases up to date. Daily real estate postings on Facebook and Instagram.

Nevada City, California, United States

Meet with Pastor for daily update and change of shift goals. Answer phones, forward calls, and deliver messages. Make appointments for pastor with his/her confirmation. Check and distribute phone messages, emails, and mail. Daily mailings/e-mailings as needed (such as meeting reminders and minutes). Check bulletin boards to keep them current. Prepare forms for Charge Conference and Yearly church reports. Work with Membership Secretary. Keep membership records up to date. Keep records of baptisms, weddings, and deaths of members. Keep mailing lists and files up to date. List all meetings and events as to time and place. Keep regularly scheduled meetings on calendars at least one month ahead. Weddings, receive info card and accept deposits, payments, etc. for the date requested and calendar the event. Give regulations to non-church persons using the building. Work with wedding host/hostess and assist with planning for building use. Baptisms, fill out forms, certificates, also fill out death records for the church records and memorial paperwork.

United States

Organize and coordinate sales staff services and activities for sales department including cold calls, purchasing, commission records, all revenue and statistical recording for sales and customer service departments. Retrieval of all purchase orders and purchase order contract review. Sales order entry and credit review. Maintains highly confidential personnel records such as 401K and medical enrollment. Work with human resources director to obtain information from employees. Main contact person for Grass Valley location Human Resources. Worldwide Customer Service coordinator. Interacting with all railroad’s companies. Working with high level railroad engineers in determining product needs. Weekly reports using Business Works and Excel. Developed weekly customer call updates to confirm timelines for material delivery. Answering and routing calls. Creating and tracking Return Material Authorization forms. Tracking Return Product. Maintaining Customer Price Lists. Compiling Quoted Pricing Guides. Worked closely with customers to determine product needs, lead time and delivery.

United States

• Worked with high profile, international and other customers; scheduled and coordinated the activities of distributors and up to 25 field service engineers and trainers in the Americas, Asia-Pacific and EMEA. • Ensured the timely arrival and installation of equipment and parts and met customer specifications. • Scheduled, coordinated and traveled to provide complex projects with key customers and personnel, including tight-timeline onsite installations, and personnel training on various systems and applications such as SAP, Concur, QAD, Oracle, Salesforce.com (SFDC) and Open Up Time. • Extremely skilled in a busy phone and e-mail environment. • Assessed customer issues to provide correct and timely engineering support, as well as addressed field service and training issues, and entered large and complex equipment and parts orders (i.e. servers, routers, switchers and newsroom). • Developed processes and time/cost improvements, created complex customer invoices (up to $8 million for a single invoice), issued credit memos and re-bills, sourced and hired equipment servicers, negotiated contracts, determined compensation and created PO’s for training contractors.• Provided after-hours support, expense reports, time sheets, hiring input and conflict management.• Received several promotions; recognized as a trusted advisor to management and others.• Increased Customer Satisfaction Survey results from 5 to 9+ (10 highest) by proactively assessing, addressing and resolving customer issues.• Increased productivity within the training department 75% by updating outdated documentation.• Awarded Employee of the Month for excellent customer service and solving complex customer problems.• Received bonuses for meeting and exceeding targets.• Selected as lead trainer and key process developer for SAP and Salesforce.com (SFDC) applications.• Reduced services backlog by 85% which resulted in increased revenue.

Certificate Of Completion

Aa, Business Administration, Management And Operations

High School, General Studies