Kim Frazer Email & Phone Number

Brisbane City, Qld, Au

Effectively develop and implement IT Operations strategies to meet Smartcomm’s immediate and long-term business objectives. Plan, coordinate, direct, and design IT Operations related activities of the organization, as well as provide administrative direction and support for daily operational activities of the department.Manage the ongoing operations and performance of the IT Operations team to ensure quality and timely support is provided.• Lead the IT Operations department’s operational and strategic planning, including fostering innovation, planning projects, and organising and negotiating the allocation of resources.• Initiate and implement improvements in all areas of IT Operations to enhance overall efficiency and accuracy of company and departmental operations.• Act as main point of contact on all escalated programming related matters.• Communicate effectively with internal clients to identify needs and evaluate alternative business solutions.• Work closely with decision makers to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organisation.• Assist in the development, enhancement and implementation of Information systems, policies and procedural manuals. Including but not limited to, architecture, security, disaster recovery, standards, purchasing and service provision.• Ensure operations of programming programs are conducted within budgetary limits and service agreements as appropriate.• Manage and maintain the future development of Smartcomm’s operations through the implementation and completion of specified project tasks.• Work with stakeholders to define business and system requirements for new technology implementations.• Handle and resolve complaints raised by customers ensuring Quality Management procedures and policies are correctly adhered to.

Tingalpa

Lead a team of Account Managers to deliver effective and accurate data driven communications and campaigns for clients across various digital and print platforms. Manage a portfolio of key accounts. Responsible for providing service and expertise to develop client concepts, identify sales opportunities, present quotations and briefing documents, through to project management and execution of campaigns and ongoing customer support.Responsible for:– Delivery of efficient and effective campaigns for clients from concept through to execution and post implementation.– Leadership, recruitment, training and development of specialist campaign management staff.– Developing performance targets, driving results and delivering exceptional service.– Briefing internal stakeholders and ensuring successful campaign execution through internal departments.– Work with internal stakeholders to effectively manage the production job schedule.– Ensure on time and accurate campaign delivery across various markets including large financial, government, infrastructure and not of profit clients.– Directly manage a portfolio of key client accounts.

Tingalpa

Provide exceptional service and expertise on data driven communications and campaigns for clients across various digital and print platforms. Build strong relationships and collaborative partnerships with clients to understand requirements, develop concepts, identify new opportunities and manage communication based campaigns from implementation to execution and ongoing support.Responsible for:– Establishing and maintaining strong client relationships through regular close contact account management.– Understand company capabilities and services, and effectively communicate all offerings to the client. – Identify and convert new business opportunities from existing portfolio of accounts.– Effective communication and briefing of requirements internally to ensure successful execution of client campaigns. Including producing all necessary reports in an effective, timely and tailored manner.– Consistently track production and delivery dates to ensure that deadlines are met and communicate relevant details to clients and team. – Leading projects using own initiative and working as part of a team.