Kim Hein Email & Phone Number

Copenhagen, Dk

Stockholm, Stockholm County, Se

I am excited to lead Best Transport Denmark as the CEO, driving innovative logistics and transport solutions across the Danish part of the brand. Our company is dedicated to providing efficient, flexible, and environmentally conscious delivery services, ensuring maximum satisfaction for our clients. With over 40 years of experience in the Nordic region, Best Transport is committed to excellence in express transport, distribution, IT logistics, and more, supported by a team of highly skilled professionals. I'm spearheading our growth journey and continuing to deliver exceptional value to our customers.

København K, Capital Region, Dk

As Group COO at GreenMobility, I've been at the forefront of revolutionizing urban mobility, championing electric vehicle adoption across 12 cities in 6 European countries. My leadership spans strategic fleet management, enhancing customer service, overseeing efficient fleet operations, and managing facilities and vehicle portfolios. I've successfully steered our fleet towards sustainability while ensuring peak performance.Key responsibilities include:• Fleet Management: Managed a diverse electric fleet, focusing on sustainability and performance.• Customer Service Excellence: Elevated service standards to foster loyalty and satisfaction.• Operational Oversight: Streamlined fleet operations and repairs for unmatched efficiency.• Facility Management: Optimized our physical assets to support operational excellence and sustainability.• Vehicle Portfolio Management: Directed acquisition and disposal to maintain an optimal fleet.Under my guidance, the team of 85 professionals has cultivated a culture of innovation and excellence. This leadership has propelled financial growth, with revenues soaring from 62 million DKK in 2021 to an anticipated 124 million DKK in 2024, setting the stage for GreenMobility to become the world's first profitable car-sharing entity.Achievements:• Expanded into new markets, enhancing scalability and adaptability.• Launched customer service initiatives that significantly improved user experience.Committed to sustainability, I've driven the shift towards electric vehicles, mitigating environmental impact and promoting sustainable urban travel. My vision is to continue propelling GreenMobility to new successes, affirming its leadership in sustainable transportation through strategic, innovative leadership and a dedication to environmental stewardship.

Holte, Zealand Region, Dk

I have been fortunate to be an active Advisory Board Member, creating change and improving business operations through subject matter expertise. I am responsible for developing a conceptual apparatus, models and guidelines, which in practice, make it easier for business leaders to work with conscious transformation: from a habit-based meeting culture to a deliberate and knowledge-based approach with a focus on higher business meeting value.

We help tech start-ups succeed in the Retail industry. Through their innovative solutions, we help create and build the future foundation of Retail!We cooperate with tech start-ups, retail businesses, tech companies, financial institutions, CPHbusiness, DTU, and the Danish government.We are a non-profit organization whose sole purpose is to help others succeed!

0900, Dk

Held full responsibility for managing 85 managers and 416 staff which delivered an annual revenue of DKK 1.6Bn, a sales growth of 11%+, and an EBITDA of 13%+ in 2018.Manage store operations and sales initiatives across 45 own stores, four mobile shops, two shop-in-shop, account management team and external channels, incl. Elgiganten, Power, and Expert.• Maintained existing stores and established new ones through efficient identifications of opportunities and re-/negotiation of old and new leases.• Oversaw the selection, vetting, and appointment of external channels and partners, facilitating active communication and collaboration which enabled the achievement of the planned targets and objectives.• Ensured high-quality customer service to maintain and develop YouSee's customer satisfaction score. These achievements drove and secured a record-high customer satisfaction score for YouSee.• Led prompt preparation of sales and management reports for the organization and Board.• Supervised the implementation of store IT systems to improve customer engagement, and reporting efficiency. Led the implementation of a new IT system for storage and payment management and also developed Omnichannel projects, including "Call & Collect" and "Click & Collect".• Maintained full budget and P&L report accountability. • Develop and organized training, coaching, and mentorship programs for the sales team.• Contributed to the merging of TDC Private and YouSee into one brand.• Developed new retail strategies, with a focus on performance and best practice.• Influenced core reforms and turnaround of a negative sales development into a profitable and sustainable growth business.• Attained an increased Sales conversion rate of 32%, achieved the lowest employee churn in the history of YouSee and drove the accomplishment of the highest employee satisfaction in the group for three consecutive years.

Copenhagen K, Dk

My time with Zebra, honed my through leadership skills and my role was diverse and varied. I supervised 96 managers and 1400 staff, achieving DKK 911M annual turnover, sales growth of 23%+, and EBITDA of 19%+ in 2015. I also led all operations and sales activities for the 72 stores in Denmark and maintained oversight for the Administration, HR, Marketing, Visual Merchandising, Social Media, and Customer Service functions.Some of my achievements in this role were:• Maintained existing stores and established new ones through efficient identifications of opportunities and re-/negotiation of old and new leases.• Delivered consistent improvements in the chain's NPS score.• Led the preparation of timely sales and management reports for the Executive Board.• Championed the implementation of a performance-oriented sales reform program and a new ERP system, in addition executing a turnaround plan for Tiger Denmark in 2016/2017.• Facilitated transformation in the culture and mindset of employees, improving customer engagement through augmented participation of cashiers from behind the counter to active on-floor sales attendants.

Herlev, Dk

In this role provided clear vision and direction to a team of 170 managers and 1300 Imerco staff and drove consistent growth, including a DKK 1.004M turnover, sales growth of +18%, and EBITDA of +43% in 2013. I managed 150 physical stores in Denmark which comprised of Imerco's web-shop and the Purchasing department, providing coaching, training, and mentorship. Some of my achievements are:• Led prospecting initiatives and oversaw the efficient opening of new stores and maintenance of old ones.• Enhanced the chain's NPS score.• Ensured prompt preparation of sales and management reports to the chain and the Board.• Negotiated prices with suppliers and secured optimized and competitive conditions which supported the delivery of sustainable and profitable growth.• Implemented cost-effective strategies and successfully improved Imerco's EBITDA from minus to plus in under one year.• Applied Lean methodologies in reorganizing and streamlining operations and business processes to the Board's satisfaction. Also, introduced e-learning across the entire sales organization.• Facilitated transformation in the culture and mindset of employees, improving customer engagement through augmented participation of cashiers from behind the counter to active on-floor sales attendants.

Responsibilities: HR, IT, Reception,Administration, Library, Cafeteria, Facility Services, Meeting Services.

København S, Dk

Responsibilities: All areas concerning Operations, Staff Administration, and Sales in a store with a DKK 250 million turnover. Responsible for implementing safety organisationand thereby drawing up a workplace assessment throughoutElgiganten Danmark. Responsible for 8 managers and 73 employees.The store is Elgiganten’s largest in turns of turnover.

Delft, Zuid-Holland, Nl

I was Project Manager for the expansion of goods delivery facilities and for rebuilding of self service area, cashier area, ASIS shop, goods delivery, and complaint area.

Delft, Zuid-Holland, Nl

Responsibilities: Cashiers, Complaint Department, Goods Delivery, Information, Play Area, Call Centre, Restaurant, Bistro, Cafeteria, Service Employees, and Communicationsthroughout the store.

Delft, Zuid-Holland, Nl

Responsibilities: Administration, Staff Department, Finance, IT, Reception, Safety and Security Department, Cleaning,IKEA’s Property, Purchasing, and Recovery.Responsible for 2 team leaders and 28 employees.The position is part of the stores management group.

Delft, Zuid-Holland, Nl

Responsibilities: Administration, Finance, Safety and Security Department and Reception. Responsible for 9 employees.

Delft, Zuid-Holland, Nl

Responsibilities: Damaged Goods, ASIS shop, Quality Department, and Environment.Responsible for 1 deputy leader and 18 employees.

Delft, Zuid-Holland, Nl

Responsibilities: Hiring/Firing, Scheduling, IT, and employee interviews.

Horsens, Midtjylland, Dk

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Master, Hr

Mathematics, Business &Amp; Economics