Kim Wheeler Email and Phone Number

* Responsibility for seven key accounts across diverse industries. Includes top revenue clients that are considered high profile * Collaborate with clients and all key internal stakeholders to introduce new solutions to solve customerproblems and positively impact organizational revenue* Coordinate with Operations and other internal teams to drive client improvements via root cause &corrective action process when needed* Ownership of all forecasting and revisions for client revenue with monthly updates as needed* Ensure clients’ transportation programs are aligned to support their identified objectives around serviceand freight savings* Facilitate & lead comprehensive business reviews, align with client objectives, and expertlynavigate logistics challenges to ensure maximum customer satisfaction

* This role allowed me to learn customer needs and technology while leading a team that supported the execution and daily management of client transportation programs

* Led enterprise-wide migration from legacy transportation management platform to MercuryGateEnsured compliance to client business rules & processes* Developed process documentation to support more standard workflows* Actively supported sales initiatives in pursuit of revenue gains for the business* Provided leadership for Business Development Team

* Served as the primary logistics implementation lead for M33’s largest managed transportation revenuecustomer during their heavy M&A growth years* Developed critical onboarding processes during high-growth years to streamline new customerimplementations* Helped to identify process improvement opportunities in client programs and internal processes* Visited client manufacturing and warehouse locations to map out process flows for transportationsolutions* Subject matter expert for Transportation Management System* Supported the development of key infrastructure pillars that ultimately helped M33 becomeacquired by Transplace