Kimi Dowling Email & Phone Number

Gallatin, Tn, Us

• Responsible for managing and monitoring Amazon’s Workers’ Compensation program at designated fulfillment center sites. Responsible for developing and collaborating successful partnerships among associates, third party administrators (TPAs), internal business partners, and external service providers. Ensures business is compliant with state specific Workers’ Compensation regulations and Amazon policies and guidelines. Acts as the point of notification and contact for associates regarding any incident or injury that could or has resulted in a Workers’ Compensation claim. Serve as an associate advocate.• Point of contact for all documentation regarding incident. This includes internal safety notify and investigation details, as well as any health information relevant to the claim from outside medical providers and treatment notes. Health information is limited to medical related to the injury• Assess the medical, vocational, and behavioral needs of an injured associate via a combination of face to face, telephonic, and written correspondence as needed• Provide all relevant documentation regarding work related incidents to Safety, onsite healthcare providers, Leave of Absence (LOA) team and TPA to assist in the determination of compensability, recordability, and recording keeping requirements. This includes determining mechanism of injury, work restrictions, and managing the information related to work related injury/illness• Initial and ongoing point of contact to internal and external business partners for the duration of the claim• Ensures accountability of the TPA in management of Amazon’s claims, partnering with Risk Management and Legal (internal and external) to manage relevant claim details, implement plan for timely resolution of claims• Conduct Audits for process improvement• Review claims with TPA for causation and possible subrogation opportunities• Ethics Escalations

Nashville, Tennessee, United States

• Responsible for managing and monitoring Amazon’s Workers’ Compensation program at designated delivery station sites. Responsible for developing and collaborating successful partnerships among associates, third party administrators (TPAs), internal business partners, and external service providers. Ensures business is compliant with state specific Workers’ Compensation regulations and Amazon policies and guidelines. Acts as the point of notification and contact for associates regarding any incident or injury that could or has resulted in a Workers’ Compensation claim. Serve as an associate advocate. • Point of contact for all documentation regarding incident. This includes internal safety investigation details as well as any health information relevant to the claim from outside medical providers and treatment notes. • Provide all relevant documentation regarding work related incidents to Safety, Disability and Leave Services (DLS) team and TPA to assist in the determination of compensability, recordability, and recording keeping requirements. This includes determining mechanism of injury, work restrictions, and managing the information related to work related injury/illness• Initial and ongoing point of contact to internal and external business partners as the claim remains within threshold.• Supports any logistic claim that has indemnity (payments), and medical exposure under $15,000

Atlanta, Georgia

· Manage accounts with estimated yearly revenue of $7,244,546.4· Manage 3PL warehouse goods movements· Responding to and setting up inbound/outbound freight appointment request to and from third party vendor sites· Interact with vendors to facilitate timely delivery of completed work· Acting as the main point of contact between the company and clients· Developing and maintaining solid client relationships by regularly following up on clients· Resolving client complaints in a professional manner and reporting them to management if required· Research issues with shipment and establish root cause· Bi-weekly meetings with Account manager to discuss better business practices and performance· Generate and distribute invoices for services rendered· Communicate with accounting and management departments of the business· Monitor company email and other communication systems to ensure fast responses to clients

Atlanta, Georgia

· Act as leadership role model at all times for Line-Haul Specialist· Work with Transportation Specialist III to drive idea collection and implement solutions with Shift manager/operation manager guidance· Work within tight time frames and deadlines to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met· Provide excellent verbal and written communication when passing over updates on issues and operational status during shift changes daily· Set up shift assignments for 20 transportation employees on a day to day basis· Train new hires and train current associates on new processes or updated processes · Create SOP’s standard work for new processes and ensure current processes remain up to date· Ensure all training material is up to date· Drive team wide cooperation with learning , HR, customer service and other operations team to ensure process change are communicated cross functionally and all documents are updated and associates are trained· Define helpful metrics and measurements so results could be achieved in a timely manner. Monitor and review improvement metrics in an ongoing effort to improve processes. Streamline processes to see where improvements need to be made· Proactively aid team with problem solving, quality, productivity, process and labor issues. Also, Identify areas needing improvement and coach behaviors to exceed process goals· Audit reported trailer move completions and cancel any moves that were reported but not done. Saving over $100, 000 a day in cancellation savings and cancelling over 700 trailer moves and pinpointing top offenders each day· Improve driver knowledge and customer satisfaction

Greater Atlanta Area

• Monitor shipments to identify, address, prevent potential issues and ensuring they remain on track to be delivered on time and at the right location. Also, notifying customers of status or potential delays• Communicate with internal customers (Retail, Finance, Software Support, Sort Centers, Fulfillment Centers) and external customers (Carriers, Vendors/Suppliers)• Develop and execute effective service recovery plans with new carriers due to initial driver no show• Knowledge of tracking programs used in the supply chain management industry• Pull and analyze data from numerous databases (Fleet monitoring, excel, case management, freight management and other data management systems/logistics software)• Escalate problems and follow through on the resolution to ensure it was delivered• Quick decision making• Communicate any delays due to weather or other emergencies to the appropriate party to maintain client satisfaction rating of above 90 percent.• Maintain excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments• Communicator between warehouse personnel and customer to facilitate account and operational needs• Provide quick resolutions to shipping errors and packaging mistakes

Greater Nashville Area, Tn

· Interview applicants to determine needed Social Services (Food Stamps, Medical Insurance, Childcare) · Determine benefit eligibility budget · Calculate budgets based on information provided by customer and obtained through other sources to determine eligibility · Verify accuracy of information provided by customer during interview to ensure they receive benefits they are entitled · Obtain documentary evidence to support application information · Communicate with outside organizations to obtain information · Make decisions by analyzing information related to customers eligibility · Evaluate customer self-sufficiency and compliance with program requirements · Refer customers to supportive services, education and work related activities · File fraud claims · Conduct medical evaluations to exempt customer from mandatory work activities · Data entry/extensive documentation and caseload management · Document in case record information obtained during interview, verifications received, services received and benefits received for future reference and support case actions ·Properly store case documents to ensure program integrity · Remain up-to date on new policies and procedures to ensure accurate eligibility determination · Prioritize and organize to meet established deadlines · Plan schedule to effectively and efficiently complete required daily activities · Organize customer application and verification's to plan for daily work · Resolve general customer concerns

Greater Nashville Area, Tn

· Develop lesson plan and adjust as needed to meet all student needs · provide classroom environment which promotes active learning· work with students to help reinforce learning objectives and provide one on one tutoring for students who need additional help · recognize and address behavioral issues and determine appropriate consequences · maintain communication with parents

Greater Nashville Area, Tn

• Responds to telephone inquiries and complaints• Gather information, research/resolve inquiries and logs customer calls• Communicates appropriate options for resolution in a timely manner• Inform customers about services available and assesses customer needs• Provides functional guidance, training, support and assistance to coworkers• Schedules work to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution of problems.• Prepare standard reports to track workload, response time and quality of input

Greater Nashville Area, Tn

· Authorize medical equipment for associates under Workers Compensation · Reach out to different insurance carriers to obtain authorization for medical equipment · Negotiate to get the approval required to bill for medical equipment · Review and process bills with the third party administrator · Review investigations and establish root cause

Bachelor'S Of Arts & Science, Elementary Education , Sociology And Psychology, Bachelor'S Degree Completed 12/2011

Activities and Societies: STEA (Student Tennessee Education Association)

Associate Of Arts And Sciences, Elementary Education

Diploma, Regular/General High School/Secondary Diploma Program

Activities and Societies: National Honor Society