Kim Gooch Email & Phone Number

I'm a client relationship specialist with a multifaceted sales background. I have an extensive background in both sales and team management. I view both of these positions as a productive way to empower people in their own goals.I have spent my career either managing a team or setting personal goals and exceeding them for an industry leading travel company for 12+ years.I was an integral part of a management team that doubled a department in size. I attribute my success to strong listening and people skills and excellent intuition about the task at hand. I exhibited these skills daily with my team or with leading directors and CEO's of a company that employed 1000+.My free time is spent organizing events and fundraising for my community's elementary school. In the short time I have been there, we have turned around an organization to make them profitable in a big way. My best times have been found making connections in the larger community and co-organizing events with them.You can reach me at hyojoo8@gmail.com.

Listed skills include Customer Service, Sales, Event Planning, Marketing, and 13 others.

• 

  Relationship Specialist And Group Sales

  Vacations To Go

  Oct 2008 - Present

  • Promoted to Affinity Group and Corporate Incentive Group Sales• Promoted to Manager in specialty departments for industry leading company• Top 5 out of 550 agents in closing new business regularly• Reached personal sales goal of 1.75 million in 2014• 100% Customer Service Score during 2nd Half 2019• Increased training to assist clients with special needs in accordance with the ADA and to work with private and corporate group contracts• Prepared contracts for cruise lines including customer pricing, inventory and deadlines for corporate and private groups• Advised and assisted in strategy for marketing private groups• In depth customer service, ranging from preparing group websites for promotional purposes to applying for personal documents such as international visas for clients• Trained multiple teams on sales techniques, customer service, and accounting practices during unprecedented growth in company which successfully increased team size by 200%• Reviewed and interpreted performance reports for top Directors in the company • Assisted in creating and implementing new sales strategies for a rapidly growing department to increase productivity• Coordinated training courses across the industry for product developments