Kimberly Ison Email & Phone Number

Union City, California, United States

San Francisco, California

- Managed and/or completed projects as assigned by upper management- Completed audits of the practice's EMR to ensure information and documents were being uploaded correctly by the staff- Utilized Google Sheets to create reports on KPIs and dashboards for continued tracking- Created and updated office protocol documentation for training purposes and to.

San Francisco, California

- Oversaw daily operations and ensured the practice was running smoothly and efficiently- Investigated and addressed patient complaints- Onboarded new hires, ensuring accurate completion of all necessary paperwork and data in HRIS (BambooHR) and assisting with setup for various technologies (i.e. Slack, Casetabs, Microsoft 365)- Compiled payroll reports.

Burlingame, California

- Oversaw daily office operations and ensured clinic was running smoothly and efficiently- Identified and addressed patient complaints to the best of my ability, escalated to upper management as needed- Screened candidates in ATS (BambooHR), scheduled and conducted interviews, and sent messages to all candidates regarding status of application- Trained and.

Burlingame, California

- Oversaw and provided support to front office staff in daily operations- Trained and coached new team members on front and phone team operations- Assessed and resolved any issues or challenges that may have arose- Participated in leadership meetings to communicate and address any areas of improvement to ensure excellent patient care- Front office duties.

San Mateo, CA

- Front office duties, such as patient check-in/out, verifying insurance, obtaining authorizations, answering phone calls, and general administrative work- Assisted with coaching new front team members on office operations- Assisted with other duties as needed, including ophthalmic testing, filing, and correspondence

San Francisco, CA

- Conducted team meetings daily to communicate progress toward goals and selling techniques to meet those goals- Utilized reports and observed employees to identify opportunities for development in team members- Trained and coached associates on selling techniques and customer service

San Francisco, CA

- Trained and coached new cashiers to develop selling techniques- Ensured that each customer received outstanding service from start to finish- Authorized returns, exchanges, and discounts in accordance with company policy

Certificate, Human Resource Management

Bachelor'S Degree, Psychology

Education record