Kimberly Gallegos Email & Phone Number

Carlsbad, California, United States

People management capacity in a large multi-site dynamic environment supervising up to 40 Analysts and Senior Analysts. Excellent influencing skills and ability to work with key business partners. Prioritizes coaching needs and experienced in developing employees to achieve optimal results. Able to develop coaching plans that incorporate observations and key performance trends. Leads a standard for high-quality work by consistently meeting and exceeding performance goals. Strong and effective written and verbal interpersonal skills with the ability to tailor your message to your audience. Solution oriented leader who demonstrates creativity and curiosity.

As a Lead I provide support of a staff of 200+ by developing positive relationships and taking an active role in day-to-day operations. Some duties include delivering daily coaching and development conversation. Auditing store operations by identifying and recommending daily staffing, scheduling, and zoning changes and adjust team coverage on the fly to meet store traffic needs. Share in-store communication and tasks with employees and facilitate Daily Meetings. Responsible for the safety and security of team members, ensuring the team members follow policies and procedures, and fulfill the responsibilities of the Support Leader by supervising timely meals and breaks for employees.

Remote Leadership for the Retail Customer Care. Managing a Team of 30+ direct reports with 180+ indirect, as well as overseeing a channel of over 1800+ staff. Collaborating with a group of 20 fellow leads, supported and mentored the journey of up skilling specialists to support 3 different areas of the business. Facilitating one to one connections, hosting team meetings, creating content and providing performance ratings. Through this experience I went through many different Management courses including Change Management, Leading Inclusively, and Prioritizing and Planning. This has allowed me to navigate and excel at leading remotely. Understanding the importance of connection, collaboration and support during these times. Seeing around corners and being able to comfortably shift support towards the needs of the business.

San Diego, California

As a Creative Pro trainer my focus was facilitation to explain how a personal interest or hobby can by brought to life using Apple technology. My duties were to drive sales of accessories by recommending solutions that meet customer needs and help create owners. I’ve also mentored and trained members of the Creative team to develop their knowledge and skills. Highly skilled in music and sound editing, recording, digital photography, digital movie making, and editing.

Home Office

In this experience I focused on providing a complete solution selling by connecting Apple’s ecosystem of products and services to customers who called in requesting guidance over the phone.I effectively used the Customer Engagement Model to quickly identify, engage, and connect with customers and support their passion for music, photography and creativity.

In this experience my focus was to optimize the training team schedule to provide the best availability to the customers and employees.

Greater Salt Lake City Area

As a Creative Trainer I focused on my passion for education and ability to instruct in a “hands-off” manner, letting users learn by doing. Loves teaching small groups and coaching multiple customers simultaneously. Uses presentation skills to act as a facilitator, helping users get set up, get trained, and get going. Highly skilled in adjusting teaching style to each user's individual skill level, maximizes the users understanding and time.

Greater Salt Lake City Area

Had the opportunity to have an in-store Lead experience providing support to the team by developing positive relationships with our customers and taking an active role in day-to-day operations. To help the team grow, I focused on giving meaningful feedback and recognition based on observations of customer and employee interactions.

Greater Salt Lake City Area

As a Technical Expert I excelled in maintaining composure and customer focus while troubleshooting and solving issues. I was responsible for reassuring customers when delivering product diagnoses and potential solutions along with identifying patterns based upon prior troubleshooting experience to diagnose symptoms and causes. Certified to repair iOS devices.

Greater Salt Lake City Area

As a retail Sales Specialist my focus was being highly skilled at uncovering customers’ needs, and following through with enlightening solutions. The duties include selling all products and maintain visual merchandising or assisting team members in operations and inventory.