Strategic and hands on Program Manager Consultant responsible for identifying potential opportunities throughout various processes and programs within core rhythm of business functions. Consults on advanced scaling and experience of our employees/internal HR, and drives HR functional excellence to support company initiatives. Maintains people-related data, provides internal customer support, and facilitates existing HR processes while working with a wide range of stakeholders, including colleagues from HR, business, legal and finance.

•Business partnering with internal/external teams on change management initiatives involving training and communication roll outs, implementing new policies and evolving current programs to achieve company goals.•Recruiting and leading scaling new hire orientation operations.• Partnering with internal teams on developing streamlining opportunities, testing and implementation on upcoming program changes. Supporting work redesign for internal staff/talent and RPA implementation at various control points.• Leading employee relations investigations and providing consultation on policy misconduct. • Processing and investigating workers compensation claims, supporting FMLA requests and coaching managers on employee performance and development. • Surveying employee experience and analyzing employee lifecycle through anonymous feedback mediums and regular P&D cycles.• Developing roadmap for scaling fast growth hiring programs and implementing processes to monitor employee lifecycle.• Sitting on DE&I committee, including overseeing R&D and facilitating conversations during open discussions focused within newly built employee resource groups.Key Accomplishments•Worked with internal teams on pandemic related visa and work location escalations•Led org readiness for roll out of new HRIS system (Ceridian/Dayforce) 1/1/2021 across North America •Design and managed pandemic layoff process aligned with CDC guidelines •Redefining 2019 travel and expense policy, streamlining operations processing and partnering with head of Finance to test and roll out improved recon process for $39m account.•Identified and corrected errors with current billing and streamlined gaps in the communication process of submitting new purchase orders from client. Created additional control levels to ensure billing would be submitted and discrepancies resolved within a timely manner. Audited client billable invoices and discrepancies which led to re-collection of $700k between Jan-Mar 2018.

•Weekly New Hire Orientation: Troubleshoot I-9 processing of incoming corporate and offsite corporate associates (150-700 new hires to Seattle per week). Acted as SME for Work Authorization and provided escalation support to offsite HR partners and new hires.•MyDocs Integration troubleshooting (Virtual Onboarding Forms Database) with vendor teams to regu- late internal company policy and federal compliance•HRIS, LMS and Scheduling System testing when changes were made (i.e. I-9 form updates)•Project management between internal Immigration and external immigration processing vendor (H1B & TN forecasting and anticipating policy changes)•Mobility and compliance policy development•Reviewing and resolving complex employee related issues•Mentoring vendors and new hires during their first six monthsKey Accomplishments• Piloted and managed Green Belt project for Seattle Human Resources Front Desk contacts (40-60 walk ins per day per 5 hour period) and streamlined to appointment only process. Project results lead to increase of staffing to provide additional support, creation of an in person feedback tool (fire tablet) and improved employee relations through specialized training.• Partnered with Internal Immigration team to develop data tracking on visa packets (100-200 H1B/TN incoming packets to Seattle per week). Data tracking reduced completed visa turnaround from Fragomen to associates from 6-8 weeks to 2.5 weeks.• Created tiered training for troubleshooting North America I-9 form compliance with Costa Rica, India and North American teams. Offshore and training of I-9 form compliance processes increased Seattle Work Authorization budget by $20k per year.• Led training program for NHO work authorization assistance (30-50 contractors).

• Weekly New Hire Orientation: I-9 processing of incoming corporate and visiting associates (100-600 new hires to Seattle per week)• Employee Relations via weekly Human Resources front desk office hours: Accepting walk in clients on behalf of Human Resources department while troubleshooting their concerns (Immigration, I-9, Employment Verifications, Benefits, Payroll, LOA, Employee Relations, Exits/Termination, Policy Questions and Onboarding) providing a positive customer experience• Salesforce HRIS implementation, troubleshooting, testing, policy development and training for CS and FC population• North America Fulfillment Center Onboarding Escalation Data Analysis of root causes,downstream effects, value of customer service and resolution/mitigationKey Accomplishments• Partnered with mentor on identifying duplicate accounts in HRIS Salesforce and teamed up with multiple internal HR teams to address downstream impacts. Created SOP for manual merge of duplicate accounts until coding could be set in place (scheduled to go live quarter 2 of 2016) to cross check key identifiers such as SSN and date of birth. Identification of system error led to 80% reduction in duplicate auto-generated benefit accounts and 30% reduction in erred rehire eligibility candidates.• New SOP’s and training in place decreased troubleshooting inquiries by 20% first month of implementation (November 2015).

• HR Generalist Functions: Administering new hire packets, benefits implementation, clarifying company policies, management of employee relations concerns, management of employee changes into vendor system (New Hire, FMLA status change, Termination), etc. • Specialized Recruiting Functions: Mechanical, forensic and science based full cycle recruitment, including research and development, attrition analysis, developing an active pipeline and networking for additional sourcing opportunities.• Administrative Functions: Internal and external client scheduling and prep including creating agendas, assembling briefing materials, taking meeting minutes, organizing travel logistics, conference call and catering arrangements. Procurement of investigative equipment and tracking shipments including evidence management (labeling, inventory, storage and maintenance).• Legal Functions: Assessing scope for project bid submissions, cross checking resources available and working with the legal team to mitigate areas of risk.• Business Development Functions: Pipelined and managed new business through research of market (trade shows) and maintaining strong relationships with clientele. Key Accomplishments• Identified and nurtured opportunity to partner with the University of Hawaii at Manoa to build a talent pipeline network with the Engineering and Business Colleges resulting in 3-month internship opportunities and credit based learning.

• HR Generalist Functions: Administering new hire packets, benefits implementation, clarifying company policies, management of employee relations concerns, management of employee changes into vendor system (New Hire, FMLA status change, Termination), etc. Partnering with 3rd party benefit vendors on streamlining internal processes/procedures. Coordinate temporary worker visas including intake of applications, screening, and further processing of paperwork with Legal and Immigration service vendors. Research and development surrounding attrition, developing an active pipeline and full cycle recruiting on new applicants via online employment boards such as Indeed, LinkedIn, Craigslist, Monster, and partnering with neighbor businesses to post physical employment ads.• Management/Leadership Functions: Provided training, continuous feedback and career development for one direct report Human Resource AssociateKey Accomplishments• Further developed internal policies between part time and full time employees • Developed bonus program for reaching targeted sales goals on retail products which resulted in 25% increase month over month• Created predictive forecast calendar to help managers on staffing needs during slower and increased periods through out the year• Assist with development of new business, Atelier Duex Feuiile, and created wedding packages including spa treatments, floral arrangements, and partnering with Sheraton Waikiki and Royal Hawaiian on space and room reservation planning. • Managing contract with Shirokiya in Ala Moana for hybrid craft/retail/floral shop space to increase marketing and diversify clientele outside of Waikiki, Hawaii. Developed workshop sessions and catering for floral design services, including development of an online website to view flower, service and catering availability and reservations.

• Payroll Functions: Managing payroll for 75-100+ exempt and non-exempt employees including commissions program, AP, AR, PL, reconciliation, and auditing. Collection of invoices for all expenditures and prepare check requests for approval.• HR Generalist Functions: Administering new hire packets, benefits implementation, clarifying company policies, management of employee relations concerns, management of employee changes into vendor system (New Hire, FMLA status change, Termination), etc. Partnering with 3rd party benefit vendors on streamlining internal processes/procedures. Coordinate temporary worker visas including intake of applications, screening, and further processing of paperwork with Legal and Immigration service vendors. Research and development surrounding attrition, developing an active pipeline and full cycle recruiting on new applicants via online employment boards such as Indeed, LinkedIn, Craigslist, Monster, and partnering with neighbor businesses to post physical employment ads.• Administration Functions: Internal/external meeting scheduling and preparation including creating agendas, assembling briefing materials, taking meeting minutes, making travel, conference call, event planning, fundraising and catering arrangements.