Kimi Knight Email & Phone Number

Sydney, New South Wales, Australia

• First point of contact for the organisation and manage 130 staff of the facility• Manage internal operations and improve customer service by maintaining systems and policies• Support new staff, contractors and agencies- from interview, induction through to orientation, ongoing support, payroll assistance, including time target authorisations, pay queries, changes in employee details, reference checks, sick leave annual leave authorisations and end of employment procedures• Maintaining staff training and education matrix and planning compliance documentation and checks (including Fit to Work, APHRA registration, VEVO Visa checks, Volunteer police checks)• Managing Time Target and attendance kiosk functions and petty cash management• Chairing general meetings, take meeting minutes, scheduling, prepare agendas and organise catering• Accreditation support- Play a key role for ongoing audit, compliance and documentations. Work together with compliance officers to meet the industry standards• Directly work with Executive Director (ED) on a day to basis and carry out tasks to support the ED to achieve organisational goals • Assist the Care Director with family case conferences for new and existing residents• Coordinate with local hospitals, rehab centres find suitable accommodation according to their financial, care needs and support plan• Health and Safety Officer- chair monthly meetings, ensure compliance and audits are undertaken in a regular basis and risk assessments documents maintained• Assist with events - Special day celebrations throughout the year• Management of stock, ARM, ID cards, Barker and Toll• Archive management of all staffing and clinical records

Sydney, New South Wales, Australia

• Trained and supported fellow workers to deliver Lifestyle programs and expected outcomes by maintaining effective communication with all staff members• Assisted with developing and the display of monthly activities program, posters for the facility• Worked with the Executive Director to plan, prepare and facilitate leisure and recreational activities to meet the needs of residents and conduct risk assessments for all activities• Determine each resident's psychological, social and emotional needs and identify any barriers to participation in leisure and recreational activities in accordance with policy and protocols• Created and updated individual care plans that contain their interests, activities, customs, beliefs, cultural and ethnic backgrounds are valued and fostered• Assisted with the organisation of field trips, catering needs and all associated documentation and forms• Participated in on-going training sessions to further advance my knowledge of the care industry• Liaised with local community organisations such as pre-schools and church groups to facilitate an interactive program for the residents.• Created and published monthly newsletters to share current and upcoming events and achievements• Provided lifestyle news updates to Head office

• Assisted Receptionist with incoming telephone enquiries• Customer service - greeting visitors, current and prospective resident and families• Conducted tours for prospective clients and their families. Run through marketing brochures and facility services• Managed discharge procedures while supporting families during difficult times• In charge of resident meal orders through online platform (CRM)• Assisted with resident/family queries and ensure customer satisfaction• Assisted with function bookings ordering supplies for the organisation• In charge of the in-house cafe operation• Customer feedback collection and reporting• Maintained a positive, empathetic, and professional attitude toward customers at all times.• Responded promptly to customer inquiries.• Communicated with customers through various channels.• Acknowledged and resolved customer complaints.• Processed orders, forms, applications, and requests.• Kept records of customer interactions, transactions, comments, and complaints.• Communicated and coordinated with colleagues as necessary.• Provided feedback on the efficiency of the customer service process.• Managed a team of junior customer service representatives.• Ensured customer satisfaction and provided professional customer support.

• Perform a variety of administrative duties i.e., generating and distributing sales collaterals, letters, forms, and faxes; and responding to incoming mail• Assisted with billing by preparing and sending invoices; maintain client databases; track accounts; oversee the invoice workflow, and assist in copying and distributing production orders and other internal documents as requested• Assisted with creating marketing material for promotions• Import and supply management. Allocation and dispatch stock to technical team members• Managed the front office, office supplies, petty cash and invoices• Processed complaints/issues accordingly to ensure problems have been rectified to achieve customer satisfaction• Arranged meetings, domestic and international travel for executives• Welcomed visitors and directed them to the relevant office/personnel.• Carried out clerical duties such as answering phone calls, responding to emails, and preparing documents, including office correspondence, memos, resumes, and presentations.• Coordinated and managed appointments, meetings, and the conference room schedule in order to prevent duplicate bookings.• Performed bookkeeping tasks such as invoicing, monitoring accounts receivable, and budget tracking.• Maintained general office files, including job files, vendor files, and other files related to the company’s operations.• Purchased office supplies, equipment, and furniture.• Oversaw the maintenance of office facilities, and equipment.• Performed other relevant duties when needed.

Certificate Iv In Leisure And Health

Certificate - Food Safety Supervisor

Statement Of Attainment

Diploma Of Management