Kimi Sugeno Email & Phone Number

Manage an amazing team of scrum masters, project managers, and project analysts. Support SAGE’s agile transformation. Develop departmental goals, foster Agile methodologies, and encourage Lean continuous improvement.

• Manage projects that add new products and features to online publishing platforms• Transform Product Managers’ vision to actionable development requirements. Manage input from SMEs, focusing on usability, accessibility, and feasibility• Coordinate User Acceptance and QA Testing• Oversee regular release cycles in coordination with third-party development vendor• Provide support for internal and external platform users• Collaborate with colleagues to continuously improve workflows

• Workflow and process improvement: Create scalable and efficient workflows. • Digital publishing: Digital backfilling/conversion; QA/troubleshooting; alt text/digital accessibility, WordPress website management.• Project management: Organize and energize project stakeholders to reach a common goal. • Documentation: Assess, organize, and document. Distill complex issues into digestible bites.• Technical editing: Address formatting, style, and language errors. Improve internal consistency. • Manage distributed teams: Lead remote teams; work with on- and off-shore vendors.

• Headed shared-services team supporting STEM, professional, and education divisions. • Improved content quality and process efficiency as business lead on strategic projects (including Content Management Systems and validation tools). • Strengthened relationships, improved communications as liaison between Business and Technology groups. • Achieved scalable and cost-effective workflows via normalized standards and best practices. • Ensured on-time publication of high-quality digital books via timely troubleshooting/support. • Participated in internal and industry groups promoting XML and EPUB standards.• Enhanced usability/accessibility of content via alt text and EPUB 3 initiatives. • Led a team of talented Hoboken, NJ-based staff from offsite San Diego office.

• Led the Books Content Management Services team, supporting Wiley’s STEM division.• Drove consistency across previously distinct business units within the division. • Streamlined processes via targeted and user-focused documentation for workflows and specifications.• Contributed to development of systems that optimally support digital books processes. • Provided business and technical expertise on projects and initiatives. • Delivered first-line support to internal colleagues and offshore vendors.• Led a team of talented Hoboken, NJ-based staff from offsite San Diego office.

• Collaborated with colleagues to create and maintain best-in-class workflows for digital book production. • Optimized workflows for online books resulted in scaled-up publishing of new products.• Spearheaded STM division’s move to full-text XML for all books, increasing Wiley’s structured data holdings.• Coordinated with business and technical colleagues to build and upgrade content systems.• Increased salable content via print-to-digital conversion projects (XML and eBook).• Supported new business models on Wiley’s online publishing platform, increasing discoverability and improving organization of content.• Increased Wiley’s digital assets by compiling and processing files and metadata for archiving.