Kimiya Kaffash Email & Phone Number

As an Account Manager and Retail Sales Specialist, I have a proven track record of exceeding revenue goals through strategic planning and best-in-class customer service. With my dynamic and creative approach, I am motivated to transfer my leadership, inventory management, and luxury retail operations skills into a Product Manager role with an industry-leading corporation. With excellent communication skills in English and Farsi, I am respected as a creative, inspirational leader and collaborator who guides team members in successfully realizing company objectives through a people-focused approach. I am a skilled communicator who cultivates lasting relationships, leveraging my diverse language skills to converse with clarity and diplomacy to individuals from various backgrounds and expertise.My educational qualifications include a Bachelor of Arts (Hons) in Graphic Design & Visual Communication from the University of West London, and I am an out-of-the-box thinker committed to making continuous improvements in process, artistry, and customer satisfaction to enable long-term growth and profitability.In my current role at Guerlain, I engage directly with clients to build rapport, secure trust, and optimize their shopping experience, leading to high levels of customer satisfaction. I leverage my skills in creativity, customer service, and retail operations management to drive sales for a leading luxury cosmetics brand. I am experienced in budgeting/forecasting, inventory management, staff training/development, and project management, and I collaborate with team members to build lasting relationships with prospective and repeat clients, driving sales and brand loyalty.I perform merchandising-related tasks to increase inventory turnover, serve as a host for a group of important clients and deliver make-up classes as a value-added service. I also execute promotional activities for the company to support brand awareness and consumer engagement.Aside from my professional experience, I am also a freelance art director, and I manage an Instagram account with over 300k followers. I hold certifications in Makeup Artist Training and Graphic Communication, and have completed a BTEC Foundation Diploma in Art and Design as well as an Art Diploma from Niyayesh Art School.

Listed skills include Visual Merchandising, Customer Education, Social Media, Public Speaking, and 41 others.

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  University Of West London

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