Positioned founders and agency to change service offerings and pursue new clients by optimizing internal operations to be able to scale and refreshing strategy through new quarterly goal planning.● Advanced marketing plans for clients in the US, Canada, and Europe by designing & managing creative collateral and presentations for websites, social media, quarterly planning, webinar events, and in marketing technology (HubSpot).● Improved client onboarding and success through newly constructed strategic framework to establish rules of engagement, understand critical business issues, and discover (Golden Circle) client goals and priorities.● Enabled holistic view of multiple client set-ups to bring visibility to overall projected agency work volume, timelines, and resource capacity via implementation of agile and lean methodologies and new project management system (Project.co) specific for agencies.

Managed & owned the global customer-driven analytics platform as a product serving over 200 customers, including Fortune 100 & 500 companies, for North America, Europe, and Asia. The platform was critical to customers’ ability to manage their background and drug screening programs to identify opportunities for improvement of turnaround time, quality, and cost.● Addressed poor user experience and performance issues with new product vision supported by customer journeys and product roadmap developed from feedback from first ever formed customer product council and internal user council.● Increased active user sessions 44% by delivering process efficiencies, design updates, and performance improvements collaborating with cross-functional teams of operations, implementation, customer success, sales, product, and technology.● Achieved increased adoption by introducing new product pricing, user model, and 4 new applications on the analytics platform, incorporating customer needs and competitive differentiation.● Ensured successful onboarding for new customers by conducting customer group and individual user-based training and consultations to over 25 customers and 100 users.● Facilitated awareness of product changes prior to launch by crafting product marketing materials and presenting new products and enhancements to C-level executives, sales, customer success, and implementation teams in company-wide monthly showcase sessions and team meetings.● Brought effective prioritization and capacity management in concert with upstream flagship products ensuring line of sight and timely response to quality issues and source data misunderstandings by instituting agile methodology with a data driven product for the first time at the company.

Member of the corporate council to further the Diversity, Equity & Inclusion program at First Advantage.

Managed improvement and wellness projects to ensure retention and optimize growth opportunities for $5M+ book of strategic accounts, including Fortune 100 & 500 companies, achieving 8, 9, and 10 NPS ratings.● Created a new, contingent hiring process allowing customers to hire and onboard 50k employees nationally before the background and drug screenings were fully complete due to government and laboratory processing delays during the COVID pandemic.● Bridged the gap between the customer and cross-functional project teams to execute technical and product solutions such as system integrations to automate ordering and scoring of orders to resolve customer defined critical business issues for complex problems.● Identified program inefficiencies by analyzed customer data and presented solutions in bi-weekly check-ins and quarterly executive business reviews to decrease turnaround time, improve quality, or decrease cost to customers such as changing order components in specific geographies during peak volume periods.

Drove 3 large scale big data integration and measurement programs using newly developed data systems that were key to media and ad currency data for a Fortune 100 Top 10 customer.● Achieved product goals and priorities while ensuring alignment with customer needs and requests by crafting product & engineering project portfolio framework for 3 digital products and 6 engineering teams (onshore and offshore).● Improved cross-team communications, productivity, and efficiency as well as created reporting and data analytics dashboards to monitor practices and outcomes of agile teams including projecting initiative timelines with 80% confidence based on team estimates and velocity by leading engineering development teams’ scrum of scrum and agile transformation practices.● Drove employee engagement, empowerment, and satisfaction, including the annual Digital Engineering Reboot week events, by leading the Digital Engineering employee engagement council and spearheading organizational communications strategy and execution.

Co-lead Southeast region ERG (employee resource group) ADEPT (Abled & Disabled Employees Partnering Together) to engage, educate, develop, and retain a diverse workforce.

Owned the monthly internal operating review process to guide 3 C-level technology and engineering executive leadership teams in reviewing and translating process, performance, and quality trends and successes and challenges into plans and objectives to resolve issues and pursue growth on a global scale.● Provided data analysis and summary of outcomes with suggested corrective actions for improving business operations by facilitating new, standard process to prepare, compile, and present monthly operating reviews with executives in each technology and engineering organization.● Led & coached team of onshore and offshore reporting consultants and developers to create and deliver reporting and dashboards using business intelligence platform to monitor and control internal process, training, and audit programs to ensure 95%+ compliance to operational and security policies.● Fostered education, awareness, and empowerment to 10k employee population as the employee resource group leader for the ADEPT group supporting persons with disabilities and allies through quarterly campaigns and the annual National Disability Employment Awareness Month program.

Advanced reporting portfolio and services for internal global technology and engineering organizations leading a team of report consultants and developers onshore and offshore.● Drove increased adoption and use of the innovation platform by delivering the innovation platform showcase at Emerging Technology Days in Malaysia and Canada for over 300 employees.● Designed data consistency standards and increased confidence of reported data by coordinating internal data sourcing and scheduling, presenting reporting project updates, and addressing problems and risks with executive leadership teams.● Decreased technology and engineering reports by 70% and cycle time by 1,266 hours (~$50k) per year using automation and lean concepts such as removing waste, establishing value stream, and Kaizen.● Utilized 80% same-day data to enhance relevancy of tech & engineering executive operational reviews and access to actionable data for better outcomes and more timely decisions.

- Reduced defects 13% and lowered incomplete items 24% for software project requirements- Organized and facilitated virtual and in-person global events for audiences of up to 200 people.- Coached strategic programs in project framework with zero failed tollgates.

Managed Phase 1 project to off-shore multiple functional areas across the Audience Measurement Services operations division.- Led training preparedness project for the off-shoring of multiple operations areas - Led Local Custom Training Program for a 3-week period with 100% trainee certification in Chennai, India

Led BPI efforts to streamline processes, increase productivity, and improve quality of deliverables.- Spearheaded $120,000 savings in Local Sports group- Drove 40% cycle time reduction in Audience Duplication reporting process through automation- Developed system conversion of client schedule inputs to mainframe readable inputs resulting in a 30% cycle time reduction for Reach & Frequency reporting process

Optimized workforce through analysis & evaluation of projects & workflow; orchestrated & balanced employee training & transitions.- Launched standardization & process improvements in training & documentation- Audited workflows to pinpoint areas of improvement & energize areas of strength- Created metrics reporting through real-time data availability & improved functionality resulting in a cycle time reduction of 25%

Built & revamped operations processing & training teams for optimal output through execution of training, mentoring & career development plans for 3 supervisor direct reports and total staff of 45- Structured New Business compliance team processes to adhere to state & federal regulations- Developed workflows & business rules for document imaging & workflow system (35% production gains)- Produced executive KPI reports and dashboard for executives