During this time, I have worked in several departments in the Room Division department. Creating a memorable stay and unwavering guest satisfaction was one of my top priorities. The personalised service The Ritz-Carlton, Vienna offers has taught me new hospitality insights.Guest Relations: Creating personalised amenities for (VIP) guests, decorating guest rooms for special occasions, welcoming guests in the Lobby and specialized in pre-arrival personalisation Call Centre: Managed all internal and external phone requests, maintained comprehensive knowledge of hotel information, and accurately directed calls to the appropriate department.Concierge Services: Recommended activities and dining options tailored to guest preferences, and demonstrated thorough knowledge of the local area and city center.Housekeeping: Cleaning and inspecting rooms on a supervisory level, responsible for the cleanliness of the public areas Executive Lounge (Club Lounge): F&B duties during the breakfast, lunch and dinner buffet, check in and check out on RC standards, personal concierge services and handling paymentsFront Desk: Operating reservations with Opera, check in and check out responsibilities, handling guest requests and complaints in both English and German, processing creditcards and other forms of payment, creating a save enviromnent for guests and colleagues and provide a warm first impression of the hotel