Kim Ross Email & Phone Number

Virginia Beach, Va, Us

Nashville, Tn, Us

-- Accelerated issue resolution and application speed by 25% using Application Insights and Azure --------Monitor for performance monitoring and reporting to stakeholders.--Conducted a comprehensive refactor of authentication and authorization logic, centralizing authN and authZ processes within a modular framework, significantly enhancing application maintainability and scalability.--Managed and streamlined test plans and execution using Azure DevOps, leading to a 30% reduction in visible bugs in production.--Verified and ensured data accuracy and system usability using Teradata SQL Assistant and Azure Data Studio across 5 major projects, enhancing data reliability for over 1,800 users.--Diagnosed, documented, and resolved an average of 20 bugs per project using Browser Dev Tools.--Performed functional testing including cross-browser testing, regression testing, and daily smoke testing, reducing the risk of undetected issues by 40%.--Triaged with cross-functional teams across an integrated platform, delivering projects 5 days ahead of deadlines, guaranteeing timely delivery of solutions.--Spearheaded all QA aspects for 1 of 2 business teams, including analyzing user requirements, test planning, execution, and reporting, ensuring comprehensive coverage and traceability.--Engaged in paired programming with developers to streamline communication and improve unit code early in the SDLC.--Reviewed and clarified development tickets with product owners to ensure precise implementation of requirements.--Designed fresh ideas with the QA manager on ways to improve QA syncs, fostering greater team involvement and achieving a 21% increase in team collaboration and effectiveness over the last year.--Earned an elevated permissions/security role (SMAC) within the first 3 months, managing security permissions within the app, reflecting trust and recognition from management.

Technical Skills:- Test Design & Documentation: Functional Testing, Regression Testing, Smoke Testing, Sanity Testing, Cross Browser Testing, Automation Testing- Programming Languages: JavaScript, Python- Test Automation: Selenium Webdriver IO, Mocha Library- API Testing: Postman, Swagger, ApiDoc- SQL: Writing basic SQL commands, PostgreSQL- Tools: JIRA, Figma, DevTools, Git- Mobile Testing: Android Studio Emulator- Integrated Development Environment: VS Code- Methodology: Agile, ScrumTechnical Projects:Urban Routes App - Conducted comprehensive testing, identified and addressed over 120 bugs, leading to a 30% improvement in app performance.- Presented 30 critical issues overlooked by the QA team pre-release, contributing to enhanced software quality.- Performed smoke, sanity, and regression testing, ensuring adherence to quality standards and meeting customer expectations.- Automated and streamlined test scripts using JavaScript and Selenium Webdriver IO, improving testing efficiency.- Ensured UI and functionality testing across different browsers (Google Chrome, Firefox, Opera).Urban Grocers App- Analyzed and designed tests using Swagger and ApiDoc, enabling project completion 6 days ahead of schedule.- Retrieved logs and queried user data using PostgreSQL, aiding in the troubleshooting of defects.- Delivered a comprehensive automation test suite covering common HTTP methods (GET, POST, PUT, DELETE).Urban Scooter App- Created 16 manual test cases and over 70 checks, leading to thorough testing of critical features.- Provided debugging recommendations to developers for optimal software performance and usability.Urban Lunch App- Conducted usability testing on Android Studio mobile emulator, ensuring a smooth user experience.- Developed methodical manual test cases for biweekly sprints, maintaining accuracy and test coverage.

Nashville, Tn, Us

SkillsIdentifying pain points of current user experience, creating intervention plans by collaborating with team and stakeholdersUsing storytelling as means to support social and emotional experience of audience; generating 56% growth in learning outcomes of active users within 1 yearStrategic Planning and Execution Designing individualized plans of action tailored to the needs of customer Crafting visual designs that increased positive user feedback by 62% within 1 year Participating as a member of multiple-disciplinary target teams to develop high-quality, holistic user experienceStatistical Analysis Conducting performance gap analysis based on organizational goals and best practices Conducting qualitative and quantitative data tracking on a week-by-week basis Maintaining data queries to present in quarterly meetings Evaluating audience experience and determining appropriate solutions Technical Interfacing with educational applications Leveraging strategic tools in EdTech space to ensure optimal usability and performance Communicating and presenting through an array of design deliverables including Promethean technology, Google Slides, Excel, and Microsoft SuiteEducationGoogle UX Design Professional Certificate (Pending)Murray State University – Magna Cum Laude – 2015Experience Metro Nashville Public Schools 2017 – 2023Recognition Level 5 performance based on Tennessee Value Added System – Metro Nashville Public Schools

Nashville, Tn, Us

Utilizing my comprehensive experience, I exhibited superior coaching and mentoring skills by exploring learning opportunities to persevere with challenging tasks and prepare students for later grades. I continuously taught, reflected, and modified skills by providing students with challenging homework. My interpersonal skills allowed me to develop and introduce remedial programs to assist students needing extra attention by tutoring and mentoring students.Key Accomplishments:► Acted as a coordinator and leader of extracurricular, after-school, and other activities, including theatre club and talent show, social-emotional learning, and grade level discipline.► Promoted a sense of belonging, improved academic motivation, and fostered positive relationships by executing “HouseSystem”. ► Partnered with peers on development, creation, and revision of middle school programs, such as the 2018-2019 plan.► Trusted for effective teaching and viable decision-making, hired by the school as a member of school leadership team.

Hopkinsville, Ky, Us

In my first role as teacher, I assisted students who needed extra help, such as tutoring and preparing and implementing remedial programs. Attended professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence (weekly PLC's) Prepared for assigned classes and show written evidence of preparation upon request of immediate supervisors.

Software Quality Assurance

Bachelor Of Fine Arts - Bfa, Middle School Education English And Social Studies