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All businesses have one thing in common - people! I specialize in the intersection of people and strategy, creating and delivering high-impact solutions that unite people and plans and helping businesses (and teams) succeed while enabling people to be happy at work. As the Chief People Officer and Strategy leader for Arise Virtual Solutions, an international business services company providing flexible and innovative gig CX and outsourcing solutions, I lead a global team focused on how we can best accomplish goals while also being a place to work where people can flourish. I also run a boutique strategy consulting and executive coaching firm, Coherence Strategy Group, delivering high-performance individual and group coaching, turnaround and transformation strategy interventions, and mergers/acquisition integration culture and change support.Every challenge or opportunity in whatever context I'm working is faced with the same personal, relationship-focused, solution-oriented mindset that builds rapport, trust, and real answers. Focusing on how I can help leaders, teams, and organizations achieve their goals and be the best they can be, I am known as a values-based leader who consistently engages with authenticity and transparency. In short - I do the right thing and want to truly help people and organizations reach the heights of who and what they want to be.I am always eager to learn, grow, and share... if you think the same way or have any questions that I can help with, please feel free to reach out here on LinkedIn. I am always up for a virtual coffee and a conversation. :) I look forward to speaking with you! Competencies: Executive Leadership, Executive Coaching, Global HR, DEIB, Communications, Change Management, Organizational Development, Strategy Creation and Execution, Turnarounds, Workforce Planning, Transformation, Leadership and People Development, Marketing, Digital Transformation, Executive and Board Advising
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President And CeoKerson Holdings, Inc.Sewickley, Pa, Us -
Chief Human Resources Officer & Strategy LeaderArise Virtual Solutions Inc. Jan 2022 - PresentMiramar, Florida, UsGlobal Chief People Officer and Strategy leader for Arise Virtual Solutions, a company providing flexible and innovative gig CX and outsourcing solutions.▪ Drive the development and execution of corporate strategy, leveraging analysis and insights to drive business growth, mitigate risks, and capitalize on emerging opportunities.▪ Lead organizational design and development efforts, optimizing team structures and workflows to enhance efficiency, agility, and collaboration across departments.▪ Drive diversity, equity, and inclusion (DEI) efforts, implementing initiatives to foster a culture of belonging and ensure equal opportunities for all employees across a global footprint.▪ Steward employee engagement and experience initiatives, delivering a sound workplace culture, fostering employee well-being, and promoting belonging.▪ Leader for full employee lifecycle HR - Benefits, Total Rewards, Talent Acquisition, Performance and Talent Management, Executive Development, Learning, Compensation, Compliance, and Organizational Effectiveness.Key Achievements:▪ Implemented innovative talent acquisition strategies resulting in a 30% time improvement in the recruitment of top-tier talent.▪ Overhauled performance management to adopt a modern, real-time performance-driving feedback culture and retire annual reviews and antiquated rating systems.▪ Introduced the organization’s first-ever intentional learning and development programs for team members, people managers, and leaders to build needed capabilities and equip the team for scale.▪ Launched 4 new global sites and teams in under 9 months, expanding the company footprint and offerings.▪ In the process of educating and supporting the organization to adopt strategic planning, processes, and accountabilities that align resources to goals and ensure a clear path to achieve objectives. -
Managing Director, Consultant, & High-Performance Executive CoachCoherence Strategy Group Jan 2018 - Dec 2021Global strategy and high-performance expert leveraging a deep understanding of (and passion for) organizational dynamics and human behavior to guide clients toward achieving alignment, clarity, and effectiveness in their strategies and operations. Provide solutions through consulting, high-performance executive coaching, and connecting small business owners with the non-core support they need to grow.▪ Launched and cultivated a boutique firm specializing in Fractional Leadership, Strategy Consulting, and Executive Coaching services; steered a 70% revenue upsurge within the first operational year through adept client acquisition and tailored service provision.▪ Designed and conducted a comprehensive training, development, and change initiative for a nuclear energy company spanning eight sites: increased employee compliance rates by 45% and reduced safety incidents by 30% annually.▪ Spearheaded successful HR Transformation for an 11,000-person international commercial services company. -
Chief People OfficerInternational Justice Mission 2016 - 2018Arlington, Va, UsGlobal HR Executive overseeing workforce planning, internal communications, payroll, benefits and compensation, compliance, learning and development, talent acquisition, talent management, performance management, employee communications, and change management. Led team of 30 across 24 international sites.▪ Led all global people operations functions.▪ Executed a multifaceted employee engagement strategy, elevating organizational morale and performance by boosting engagement metrics from 58% to 72%.▪ Created and delivered the inaugural global leadership development program to 100% attendee satisfaction. -
Senior Director, Human Resources ConsultingCapital One 2015 - 2016Mclean, Va, UsHR Executive delivering counsel and consultation to C-level technology executives.▪ Led HRBP team to set and deliver unique people strategy for four distinct, geographically distributed, multi-channel business units with client groups ranging in size from 250 to 5,000 employees.▪ Trusted advisor for 4 lChief Information Officers and their executive teams. ▪ Coached leaders to top performance and in developing high-performing teams. ▪ Top-grading Executive hiring expert and talent assessment enterprise leader.▪ Led the strategic planning and execution of people strategies for acquisitions and business transformation. ▪ Conducted detailed workforce analyses, implemented change management processes, and optimized talent deployment, resulting in a 25% improvement in organizational efficiency. -
Senior Director, Chief Of Staff, TechnologyCapital One 2013 - 2015Mclean, Va, UsTechnology Executive accountable for divisional business operations and strategy.▪ Managed a $450M P&L and led 30 employees responsible for all divisional operations, including oversight and accountability for risk management, finance, capacity planning, and communications.▪ Drove a 35% reduction in project lead time and a 25% enhancement in resource optimization efficiency by updating outdated processes and resource allocation.▪ Engineered and implemented strategic culture and communication strategies, fostering cohesion among diverse teams, and rapidly scaling the team from 150 to 1500 members.▪ Led the transition to an agile framework resulting in $13M in cost savings and a 25% reduction in project delivery time by improving cross-functional team communication, streamlining processes, and enhancing project visibility.
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Director, Human Resources ConsultingCapital One 2011 - 2013Mclean, Va, UsHR leader and trusted advisor for senior executives across multiple client groups focused on culture, leadership development, and digital transformation. ▪ Led all aspects of multiple acquisitions, delivering job structure, talent assessment, and organizational design to optimize the new structure. Implemented cultural assimilation to bring disparate groups together.▪ Established an immersive People Manager 101 development course incorporating role-playing exercises and interactive workshops; the program led to a 15% decrease in employee turnover and a 20% rise in internal promotions.
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Senior Manager, Human Resources ConsultingCapital One 2009 - 2011Mclean, Va, UsHR Leader for 2 distinct client groups - Operations and Data Analysis. ▪ First role for marketing and operations leader transitioning to HR based on a proven track record of driving organizational effectiveness through strategic initiatives.▪ Fostered employee engagement, talent development, and organizational culture enhancement. ▪ Partnered with senior leadership during integration and acquisition to align culture and people strategies with business objectives, resulting in a 15% engagement uptick and 25% retention of top performers post-integration project.
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Senior Manager, Marketing & Customer ExperienceIntuit 2007 - 2009Mountain View, California, UsCustomer Experience and Marketing Leader overseeing marketing communications, advertising, events, web design, logistics, data analysis, digital transformation, program delivery, and customer experience teams.▪ Achieved a 25% reduction in marketing costs and drove a 12% increase in customer base by shifting the marketing strategy to online channels, resulting in a significant improvement in ROI and market reach.▪ Orchestrated the deployment of a sophisticated knowledge management system, generating a 30% boost in customer quality scores and a notable 15% reduction in handle time, elevating service delivery and operational effectiveness.▪ Led an award-winning marketing campaign that boosted website traffic by 60% and conversion rates by 40%, resulting in a revenue increase of $500,000 within 6 months. -
Manager, Operations Training & QualityCapital One 2006 - 2007Mclean, Va, UsDelivered quality and learning solutions for multi-site, multi-function operational call center divisions through ongoing mergers and acquisitions. ▪ Generated $2.2M in annual savings through the strategic identification and implementation of improvements in customer quality, operational processes, and customer experience enhancements.▪ Led high-impact training and readiness projects for two acquisitions across three sites, culminating ahead of schedule with outstanding participant feedback scores; crucial in ensuring streamlined integration and operational readiness post-merger.
Kim Kerley Skills
Kim Kerley Education Details
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William & Mary – Raymond A. Mason School Of BusinessMaster Of Business Administration (Mba) -
University Of North TexasKinesiology And History
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University Of North TexasKinesiology And Exercise Science
Frequently Asked Questions about Kim Kerley
What company does Kim Kerley work for?
Kim Kerley works for Kerson Holdings, Inc.
What is Kim Kerley's role at the current company?
Kim Kerley's current role is President and CEO.
What is Kim Kerley's email address?
Kim Kerley's email address is ki****@****ail.com
What is Kim Kerley's direct phone number?
Kim Kerley's direct phone number is +170372*****
What schools did Kim Kerley attend?
Kim Kerley attended William & Mary – Raymond A. Mason School Of Business, University Of North Texas, University Of North Texas.
What are some of Kim Kerley's interests?
Kim Kerley has interest in Children.
What skills is Kim Kerley known for?
Kim Kerley has skills like Training, Management, Leadership, Change Management, Program Management, Strategic Communications, Talent Management, Corporate Communications, Performance Management, Project Management, Talent Acquisition, Communications Planning.
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