Kim Kiefer Email & Phone Number

Chicago, Illinois, US

Works closely with the company leadership to leverage my exceptional task management skills and talent for project oversight to create a seamless experience for our valued customers. · Coordinates and manage all scheduled IT projects and Move/Add/Change (MAC) requests.· Oversees the planning, execution, and monitoring of project timelines, milestones, and.

Itasca, Illinois, US

Leading Operations/Engineering team of engineers including escalations. I am also a Sr. Project Manager overseeing IT deployments for our customers including hardware and software/cloud deployments along with NIST assessments.

Downers Grove, IL, US

My role was to work cross functionally to ensure we coordinate and validate our efforts to deliver a customer experience of Excellence, Relevance, and Integrity and ensure we are truly helping our clients make confident business and technical decisions.Fast, focused, and dedicated to external and internal customers, delivering enterprise level managed IT.

Itasca, Illinois, US

• Manages Finance, Administration, and Human Resources departments, including payroll, cash reports, HR/benefits, and accounting via QuickBooks Online. Drives initiatives to improve processes and efficiencies. Reports.
• Leverages in-depth knowledge of the business, combined with experience in sales, marketing, and operations as a project manager. Collaborates with all departments/business units to develop internal budgets, projects.
• Contributes to development of sales compensation plans.
• Tracks performance/metrics to provide updated OPEX, forecasts, and cash flow.Notable Contributions:
• Manages Accounts Receivable to 15% or less with overall AR of 31+ days.
• Developed tools to forecast changes to gross profit (GP) based on compensation/commission structure to maintain company GP goal while offering competitive compensation. Developed new process to track, calculate, and.

Itasca, Illinois, US

• Concurrent with Director of Marketing. Developed/documented portfolio project management role. Led data projects as Sr. Project Manager for ConvergeSecure® (data) team including hardware/software refreshes & complex.
• Maintained 4.83/5.0 customer satisfaction score avg.
• Managed avg 65 projects/year with 25+ concurrent projects continuously. Closed 91% of projects at or below budget.
• Led cross-functional/technical teams to complete critical project initiatives including: o Onboarded IT Managed Services into Solarwinds N-central platform. o Total environment hardware refresh: servers, firewalls.
• Helped customize/administer Autotask (CRM/Service Desk/RMM application) since 2012 launch.
• Created new resources for system administration such as templates, workflows, & reports.

Itasca, Illinois, US

• Concurrent role with IT Project Manager from 2008 to 2019. Led campaigns to generate and nurture business leads including multi-media direct marketing and public relations initiatives. Notable Contributions:
• Built and managed company website.
• Best year performance consisted of $90,000 budget with actual spend after co-op/MDF reimbursement of $11,638. Attained 122% of lead quota goal (goal/235, actual/286). Generated 1,956% revenue on $227,642 spend and.

Itasca, Illinois, US

• Concurrent role with IT Project Manager from 2008 to 2019. Led campaigns to generate and nurture business leads including multi-media direct marketing and public relations initiatives. Notable Contributions:
• Built and managed company website.
• Best year performance consisted of $90,000 budget with actual spend after co-op/MDF reimbursement of $11,638. Attained 122% of lead quota goal (goal/235, actual/286). Generated 1,956% revenue on $227,642 spend and.