Contract Operations in Wastewater, Water, Customer Service & Billing, and Public Works

Monitoring contracts, scope of services, and financials within the OM Services TSG. Also bringing to completion, project scope at client sites. Project Startup, Closeouts, Risk Reviews and resulting Risk Management, Project Support for Project Execution Plan development; Quality Management Plans, Project and Program management. Excellent multi-tasker; proficient in MS Office Suite of programs.Driver of projects and tasks to full completion!

A professional with excellent skills in: Project delivery and controls  Contract management Planning and visionary Risk management  Quality plans Project execution plans Starting up and closing out complex delivery projects  Advanced in multitasking Creating and implementing standard systems and processes Team building and  Quality processes

In August 2008, Ms. Kilpatrick moved into the TQI group within CH2M HILL's O&M Business Group. In this role, her main tasks are to supply project support to ensure business processes and standards are in place and implemented. Over the last 15 years, she continues to give presentations on miscellaneous topics. She has served as a facilitator of training in Total Quality Management for most of her CH2M HILL career.She also participates in Business Risk Assessments at project sites in an effort to reduce business risk to the company within the Eastern Region. She supplies support to the overhead regional leadership within the region.She also provides support to the CH2M HILL O&MBG Delivery for Full Contract Operations for Water, Wastewater, and Public Works contracts.

In August 2008, Ms. Kilpatrick moved into the TQI group within CH2M HILL's O&M Business Group. In this role, her main tasks are to supply project support to ensure business processes and standards are in place and implemented. Over the last 15 years, she continues to give presentations on miscellaneous topics. She has served as a facilitator of training in Total Quality Management for most of her CH2M HILL career.She also participates in Business Risk Assessments at project sites in an effort to reduce business risk to the company within the Eastern Region. She supplies support to the overhead regional leadership within the region.She also provides support to the CH2M HILL O&MBG Delivery for Full Contract Operations for Water, Wastewater, and Public Works contracts.

As a Bs. Process Specialist, I created business processes that ensured projected outcomes. Created standard operating procedures and accompanying flow charts along with measurements in place. I am good at seeing mutliple objectives and bringing them together by creating a business process; a set of tasks that create a process which creates the needed business system for a particular entity.

As Asst. P.M. I created detailed budget projections, monitored and measured actual vs budget, created monthly and annual Client Reports, ensured contract deliverables were met, implemented internal standards and business processes, collaborated with client financial reps and auditors, provided customer service to public (water, wastewater & irrigation) billings, ensured project site associate team meetings and communications.

This promotion occurred January 2007 and has allowed Ms. Kilpatrick to expand her professional horizons. She continues to handle the tasks mentioned in her previous role outlined below. Uncommon in a typical OMI project, this diverse site includes the unusual scope of working with local engineers, and developers, in the newly built university town. The contract is with a private company rather than with a municipal government as commonly seen. In this role, Ms. Kilpatrick worked closely with engineers, developers, and the local project staff. In addition, this project has undertaken the monthly billing process where previously it was done by a third party. The billing software acquired to handle this process is i-nHANCE and Ms. Kilpatrick is fast becoming familiar with it. Other tasks being brought in-house, and becoming Ms. Kilpatrick's responsibility, are:Monthly billing reports for revenue, delinquent accounts, etc. These will be used by the client to report to the County quarterly.Bank reconciliationsMore one-on-one customer service for local residents. E.g. bill payment posting using Bank check scanner, i-web, credit cards, etc.

Ms. Kilpatrick began this role in January 2007 from within the same company where she has been employed for 20 years. This move stemmed from an opportunity to advance her position and skills in Water and Wastewater to the Customer Service Supervisor level for the Town. Ave Maria, FL is newly built and CH2M HILL OMI contracts to run the water and wastewater plants, along with the Customer Service Utility Office. Ms. Kilpatrick works closely with engineers submitting plans for construction of developments. Some of her tasks are:- Creating Developer Agreements; Masters and Sub-agreements- Calculating, tracking, and collecting: a) System Capacity Fees and Plan Review and Construction Observation Fees- Creating processes, tools such as checklists and tracking mechanisms for initial submittals, pre-construction, preliminary turnover and final turnover of each submitted project- Recording of final documents at the County- Annual reports, such as Contributory Assets, and their value as needed for the client accountant and reporting to the presiding regulatory agency. - Ensuring adherence to the Client developed "Technical Standards."

This promotion occurred January 2007 and has allowed Ms. Kilpatrick to expand her professional horizons. She continues to handle the tasks mentioned in her previous role outlined below. Uncommon in a typical OMI project, this diverse site includes the unusual scope of working with local engineers, and developers, in the newly built university town. The contract is with a private company rather than with a municipal government as commonly seen. In this role, Ms. Kilpatrick worked closely with engineers, developers, and the local project staff. In addition, this project has undertaken the monthly billing process where previously it was done by a third party. The billing software acquired to handle this process is i-nHANCE and Ms. Kilpatrick is fast becoming familiar with it. Other tasks being brought in-house, and becoming Ms. Kilpatrick's responsibility, are:Monthly billing reports for revenue, delinquent accounts, etc. These will be used by the client to report to the County quarterly.Bank reconciliationsMore one-on-one customer service for local residents. E.g. bill payment posting using Bank check scanner, i-web, credit cards, etc.

Ms. Kilpatrick began this role in January 2007 from within the same company where she has been employed for 20 years. This move stemmed from an opportunity to advance her position and skills in Water and Wastewater to the Customer Service Supervisor level for the Town. Ave Maria, FL is newly built and CH2M HILL OMI contracts to run the water and wastewater plants, along with the Customer Service Utility Office. Ms. Kilpatrick works closely with engineers submitting plans for construction of developments. Some of her tasks are:- Creating Developer Agreements; Masters and Sub-agreements- Calculating, tracking, and collecting: a) System Capacity Fees and Plan Review and Construction Observation Fees- Creating processes, tools such as checklists and tracking mechanisms for initial submittals, pre-construction, preliminary turnover and final turnover of each submitted project- Recording of final documents at the County- Annual reports, such as Contributory Assets, and their value as needed for the client accountant and reporting to the presiding regulatory agency. - Ensuring adherence to the Client developed "Technical Standards."

Over an 11 year span, Ms. Kilpatrick supported the Regional Vice President overthe Western & Central Region (6 different ones over this period). She also trained Project Managers in all administrative capacities including budget, accounting, payroll, and expense analysis sheets. She administered a large variety of tasks such as arranging schedules and calendars, accumulating needed data into manageable spreadsheets, setup of regional meetings and conference calls. Along with these tasks, and in addition to her regular duties, Ms. Kilpatrick held an OMI Quality Coach position and traveled to implement the Quality Process. There are multiple training modules which she facilitated over a 10 year period.SkillsMs. Kilpatrick is proficient in Excel, Word, Powerpoint, ACES, SQL and Access database software; and Outlook.

Over an 11 year span, Ms. Kilpatrick supported the Regional Vice President overthe Western & Central Region (6 different ones over this period). She also trained Project Managers in all administrative capacities including budget, accounting, payroll, and expense analysis sheets. She administered a large variety of tasks such as arranging schedules and calendars, accumulating needed data into manageable spreadsheets, setup of regional meetings and conference calls. Along with these tasks, and in addition to her regular duties, Ms. Kilpatrick held an OMI Quality Coach position and traveled to implement the Quality Process. There are multiple training modules which she facilitated over a 10 year period.SkillsMs. Kilpatrick is proficient in Excel, Word, Powerpoint, ACES, SQL and Access database software; and Outlook.