Production Manager
Orange County, California Area
Oversee Pipeline Management, Transition Team, & Retention Team. Work closely with Branches to ensure timely movement of loans. Train new hires on Loan Operating System and file flow. Monitor operational performance/metrics for the departments to maximize productivity, efficiency, and compliance levels. Licensed in CA, AZ, WA, NV, TX, OR, NM, FL, COManaging a team of 15-18 Home Loan Processors, Junior Processors, Disclosure Specialists, and Appraisal Specialist for Doorway Home LoansFocus on FHA, VA, Conventional, and Non-Conforming loans.Job duties include mitigating risk factors, application audits in an effort toensure regulatory and policy compliance, managing scheduling and adherence,daily production tracking which include funded application goals, customerloyalty goals and total application turn time, application quality, daily monthlyand quarterly reporting. Ensuring loans adhere to TRID guidelines.Documenting ability to repay. HR related functions including monthly one onone’s, training, coaching, team member performance reviews, merit increasereviews, hiring and staff management. Overseeing the overall execution andsuccess of the customer service experience. Managing and reviewing the totalteam application pipeline to prevent service breaks, and increase productivityspeeds to meet funding goals