Kim Kopetz Email & Phone Number

Beaverton, Oregon, US

Beaverton, Oregon, US

Los Angeles, California, US

Beaverton, Oregon, US

Beaverton, Oregon, US

Beaverton, Oregon, US

Santa Clara, California, US

Santa Clara, California, US

• Created and launched new “customer experience” group for Intel; established vision around customer-centricity tenets, and developed operational plan to deliver against KPIs.
• Develop strategic alignment and measurement plans across sales, digital marketing, IT and product groups to optimize our customer touchpoints to drive faster time-to-market for products, and shorten conversion times.
• Coordinate business owner alignment with IT on key initiatives around “one truth of the customer” single profile strategy, master data management, and integration across systems and business processes.
• Manage the customer engagement team, focused on buyer journeys, segmentation and personalization, as well as our digital environments that drive a faster “path to purchase” across all audiences.
• Oversee the global demand center team and marketing automation platform (Eloqua), inclusive of lead and pipeline management SLAs and integrations to CRM.
• Manage the customer advocacy team focused on “voice of customer” programs, inclusive of a listening “center of excellence”, satisfaction score metrics (NPS), social listening, executive briefing centers, and advisory.

Santa Clara, California, US

- Daily operational management across ten sales strategy and operational business segments,including enterprise and channel sales, and sales enablement and operations.- Served as the “voice” of the VP/GM in development of external and internal communications, including keynotes,videos, newsletters, quarterly business and operations reviews, as well as.

Beaverton, Oregon, US

• Opus Events Agency is a leader in integrated event management - focusing on event and marketing strategy and execution.
• Responsible for 70% of company revenue across all divisions of the company.
• Managed global account activities for Cisco, Intel, VMware, and CA Technologies, as well secondary support on all accounts.
• Owned development and strategy for field and channel marketing support models, including global centralization.
• Developed and executed marketing strategies for Opus, including messaging and branding, sponsorship activation, direct mail and telemarketing efforts, and speakership opportunities.
• Managed and supported account service team, inclusive of all sales operations with 7 direct reports.

Portland, OR, US

• Main liaison between agency and key clients Intel, Unitus Community Credit Union, and Cisco.
• Managed integrated programs for Intel® Innovation in Education, including websites, newsletters, direct mail, video, and advertising.
• Developed turnkey quarterly retail sales training process for Intel® Retail Edge, including print collateral, video, and promotional items.
• Coordinated rebranding of Unitus, inclusive of focus group management.

• Planned and executed domestic and international events for Adobe, Intel, SBC Communications, and Cisco.
• Responsible for 25% of the company’s annual revenue.
• Supervised a staff of eight Project Managers and Project Assistants.
• Managed all growth and development of accounts, resulting in a 100% growth in revenue from Intel and SBC Communications.
• Managed all venues, catering, and audio visual production for over 80 events each year.
• Responsible for compilation of budget estimates and pre/post event cost analysis for event budgets exceeding $1M.

Beaverton, OR, US

• Planned and executed unique domestic and international sporting events for NIKE Sports Entertainment.
• Main event contact for national federations, sponsors, agents, venue personnel and NIKE executives.
• Coordinated staff and athlete travel, accommodations and meals.
• Managed retail merchandise and staff apparel production and distribution.
• Coordinated ticket sales and distribution at events for up to 10,000 attendees.
• Executed events in Japan, Australia, and Germany.

New York, NY, US