Kim Lally Email & Phone Number

Louisville, Kentucky

Louisville, Kentucky Area

• Processed over 5,500 event registrations annually for 11 events across the country, some back-to-back or overlapping. • Created all necessary documents to track the planning and execution of events.• Inventoried, packed, and shipped conference materials to meet all schedules and deadlines.• Answered calls and emails promptly and courteously. Ensured professional and positive interaction with clients and attendees.• Notified attendees of registration material acceptance to manage expectations.• Contacted attendees by phone or email regarding information requests, or payment issues.• Verified that all information was entered accurately and consistently.• Provided copy edit services for conference brochures to ensure a perfect product. • Attended conference as support staff and assisted the team and attendees in all aspects of the event. Tasks included: setting up the registration desk, preparing attendee materials and collateral, distributing and collecting evaluations, managing room counts, and helping attendees with needs ranging from registration issues to finding their sessions.• Worked independently on all aspects of the registration process, but coordinated and corresponded with others as appropriate, including event team, design department, and accounting.• Lead onsite staff for each event, including coordinating and supervising tasks.• Created and maintained Excel databases and reports that provided extensive and essential information for the client.• Managed onsite documents for client, vendors, and attendees, to ensure a successful conference. • Managed list merge and printing for badges and envelopes, utilizing Excel and Word.• Completed tasks and assignments in a timely manner. • Designed and produced registration forms and other documents, ensuring that all materials were consistent and professional.

Northeast Family Ymca

• Relate to the public both on phone and in person, providing excellent services to members, guests and participants• Perform member service responsibilities utilizing our Daxko software system, digital camera, cash register, fax machine, copier, telephone system, and perform routine filing• Handle the sale of programs, classes, and memberships• Process membership and registration paperwork accurately and input information into the computer in a timely manner• Remain knowledgeable in all programs, class schedules and membership information and keep adequate supplies of information available• Understand and enforce all YMCA policies dealing with member services.• Provide facility tours to new and prospective members• Answer incoming calls to the branch and record reservations accurately• Handle and resolve membership complaints, inform supervisor of unusual situations or unresolved issues

Louisville, Kentucky Area

September – November 2012 & August 2013 – May 2014• Process registrations for new and existing troops

Louisville, Kentucky Area

• Organized and assembled completed client tax returns• Handled light bookkeeping, client billing, and calendar management• Composed professional correspondence, prepared mailings, answered multi-line phone system and other administrative duties as needed

Orlando, Florida Area

Permanent Positions:• Character Hotline & Information Program Operator • Character Trainer, Coordinator, Character Greeter, & EntertainerTemporary Assignments:Inventory Control Clerk (September 2005 – March 2006)• Performed quality control inspections• Organized merchandise in the warehouse as well as directly responsible for various organizational projects• Filled orders for Character Programs & Development departmentDesktop Publishing Specialist (August 2000 – August 2001)• Formatted and copy edited workbooks, scripts, and PowerPoint presentations used to train front line employees at Disney UniversityHuman Resource Facilitator (August 1999 – September 1999 & April 2000 – June 2000)• Facilitated first day of training for new Magic Kingdom Park employeesArt Department Coordinator (October 1998)• Coordinated and assisted with outdoor marketing communication projects