Kim Le Muñoz Email and Phone Number

- Serve as one of four senior leaders overseeing a team of 25 members, driving strategic direction, fostering collaboration, and ensuring operational excellence.- Design comprehensive training plans in collaboration with Senior Management team.- Supervise and coach remote team of 6 individuals through organizational transition to continue to maintain quality of service delivery and innovation through capacity building.- Contributed to defining a new scope of work for cross-team collaboration and organizational restructuring, while also establishing structures for Technical Training and Assistance- Responsible for designing and managing service offerings for strategic data operations support for partners while assessing current business performance.- Serve as representative and liaison for the organization at-large while managing key relationships with internal and external stakeholders.

- Coached executive leaders across 30+ Head Start early childhood education partnerships in developing, implementing, and evaluating innovative pilot designs, protocols, and systems for continuous quality improvement and growth management.- Achieved a 100% retention rate for partnerships and secured new contracts, demonstrating a proven track record of program management success and ensuring a top-tier customer experience.- Lead content development for high-impact live and virtual learning experiences to support leadership development and scale innovative education and family engagement models, including strategic planning, self-assessment systems, KPI monitoring, and fostering data-informed learning cultures.- Created over 40 customized and automated Excel products, including client tracking tools, dynamic visual dashboards, and ad hoc reports, with adaptable templates utilized by over 30 partnerships.- Conducted comprehensive data analysis on diverse data sets from multiple databases, producing visually compelling reports and dashboards to identify trends, patterns, and insights, driving positive measurable outcomes.- Co-led an agile team to refine and rebuild a scalable outcomes-based analysis product to track and monitor child growth and development, emphasizing impactful data visualizations, UX/UI design, and equity-focused methodologies.- Assisted clients in implementing and effectively utilizing platform management software and tools for optimized data insights and handling.- Supervise and coach remote team of 6 individuals to provide high-quality and consistent services for 55 early childhood education programs across the nation.

- Coach executive leaders through 25 partnerships in the development and evaluation of innovative design pilots and systems for continuous, quality improvement- Leads the content development of high-impact, live and virtual learning experiences to support leadership development and enabling the scale of innovative education and family engagement service models, including but not limited to strategic planning, self-assessment systems, and data-informed leadership trainings- Managed and created over 40 customized client tracking tools, dynamic dashboards, and ad hoc reports in addition to adaptable templates that are utilized by over 30 partnershipsAnnually, created and disseminated over 50 child-outcomes based assessments and provide analytical findings on data measures for 30 programs nationwide- Assist clients in the implementation and effective utilization of data management software and data tools

- Served as the Data Analyst and Systems Administrator for non-profit Community Action Agency serving Head Start, Meals on Wheels, and CSBG/CEAP- Created and assist in implementation of new application and internal procedures for Head Start and CSBG/CEAP Program- Provide guidance on generation of administrative processes and program development for flow of systems for all programs- Create and implement data monitoring systems, including creation of Smart Forms, to ensure integrity of information for all programs- Responsible for all compliance and operational reports for Head Start and CSBG/CEAP, including PIR and all monthly reports- Assisted CSBG/CEAP Program with analyzing issues and correcting reporting errors for entire program year - Routinely analyze data as needed for all programsSystems Administrator for all programs, including creation of user guides for: ChildPlus, Shah Software, and CaseWorthy- Manage, compile, and analyze Head Start data for over 750 students - Responsible for entering and reviewing all health data including health histories, well checks, immunizations, screenings, and growth assessments for over 750 students, in Spanish and English- Provide content area leads with comprehensive spreadsheet on all 69 classrooms including all health, mental health, education, family, and nutrition information for each child for Early Head Start and Head Start- Monitor and analyze educational assessment data including CLASS, TPITOS, Engage, and Ounce

Co-created a new custom merchandise printing business that specializes in apparel. We can cater to one-off orders, unlike our competitors, while offering superior customer service. With our printing technologies we can customize almost any product in orders of 1 to 1000! We love serving the community and providing the highest quality product available. We'd love to help you customize the perfect product!Responsibilities include:- Manage all day-to-day activities including all customer service inquiries and needs, managing the website, and accounting- Handle all in-house orders - complete all steps of order process including production through shipping to customer- Run a niche-specific e-Commerce Shopify store as well an Etsy shop- Maintain and utilize multiple printing technologies including direct to garment printing and sublimation- Coded website from basic HTML5/CSS skeleton- Head of graphic design department, creating custom images in Adobe Photoshop and Adobe Illustrator

As a small, privately owned office, we strived to provide the highest level of care as well as the best customer service. It is my personal goal to not only remember your child's name but your name as well because my patients are important to me. In my time at Westlake Pediatrics, I played a crucial role in lowering the AR to under 2% and increasing patient volume by 25%.My duties as practice administrator include:- Managed daily operations including front office management- Extensive knowledge of ICD-9 and CPT coding, as well as billing insurances through Centricity and Availity systems- Planned yearly projects and projected financial goals- Oversaw the budget, monitored and analyzed financial patterns in order to maintain profitability - Provided coverage for all positions- Handled all document creation and maintenance such as: patient visit records, patient demographics form, wellness exam documents, questionnaires, and training manuals Back Office Manager:- Created a full 60+ page manual on the in's and out's of running the back medical office from stocking medical supplies to taking nurse calls- Gave over 2000 vaccines and strive to provide the best hands on experience possible- Maintained all supply and inventory of medical materials and vaccines, as well as handled ordering for all products- Trained new staff- Checked in patients as well as prepared for any in-house procedure- Ran rapid strep, flu, and urinalysis tests- Drew blood for Newborn Screens and bilirubin tests- Handled nurse calls and triage

- Dedicatedly provided routine care to 3 children, from 0 months to 5 years of age, for 5 years - Aided in completion of errands for household and family needs in addition to housecleaning - Carried out various office tasks including filing, bookkeeping, and office organization

- Perform compliance checks in teaching classrooms; ensuring rooms were up to standards for daily usage - Maintained professor computer consoles and projection systems - Clean and service classrooms on a daily basis - Provide Windows and Mac OS troubleshooting

- Responsible for all front office tasks including bookkeeping, office organization, customer relations, media and marketing strategies, and inventory management and creation - Hired and trained employees, organized and managed weekly schedules

Directed all front office administrative tasks primarily scheduling, billing, and employee management - Handled all face-to-face customer service as well as phone reception - Responsible for ordering, receiving, and inventorying of all products - Designed and implement all marketing media and strategies