Kimberly Leesley Email & Phone Number

Indiana, United States

Highlighted Responsibilities■ Handled the scheduling/calendaring of 50+ donor requests weekly through the new RBD computer system. Approved scientist requests created and assigned appointments to each given request and conducted donor outreach. ■ Increased donor confirmation by 60% via persistent but polite follow-ups. Confirmed appointments and notified scientists about completed samples ready for pick-up. ■ Received numerous positive donor evaluations for exceptional customer service. Administered blood drawing using venous/micro techniques, prioritized patient comfort and safety, and addressed all concerns to put them at ease.■ Filled donation requests from donors/clients from specific demographic parameters specified by the scientist or requesters. ■ Maintained the reward system via Excel to track and record volunteer donations. ■ Dressed professionally and adhered 100% to ATL guidelines. Cultivated trust and long-term relationships with 50+ donors to encourage repeat donations. ■ Adapted to the RBD program to add skin sample and Buccal cheek swab collections. Kept abreast of industry standards and best practices to educate patients and continuously improve customer service. ■ Recognized as RBD program technical expert. Proactively identified errors in need of correction to improve UX elements for RBD administrators and donors. ■ Improved new donor acquisition monthly rate by 5% to regularly replenish the donor pool. Incentivized the existing donor network through the ‘Inspire’ point system to give referrals to other potential donors through the RBD Program. ■ Evangelized a safety-first attitude in a hazardous medical environment. Wore PPE and followed procedures meticulously to guarantee the safety of all parties involved during phlebotomy procedures requiring needles. ■ Gained extensive experience in performing phlebotomy procedures.

Indianapolis, Indiana Area

• Proactively greet customers who come in to the model homes to provide a good first impression • Analyze client needs and recommend floor plans and communities to ensure that are a good fit• Acquire customer’s demographics • Follow up with customers who tour or call the model home with emails and phone calls to set up appointments with, Paul Shoopman, the builder

Indianapolis, Indiana Area

• Qualified customers and closed sales quickly; achieved top honors on multiple occasions for highest sales volume • Received numerous awards from the corporate office for above and beyond customer service • Introduce customers to new products, systems and services which increase revenues by 30% and ensure customer loyalty and gains referrals• • Analyze customer needs and recommend products to ensure they are a good fit• Proactively greet customers who come in to the store to provide a good first impression• Praised by management for my time management, problem solving, communication, customer service and leadership skills• Provide excellent customer service and support to store patrons and strictly adhere to all company policies and procedures• Ensure prompt and courteous service while checking out customers efficiently and ensuring 100% fiscal accuracy

Indianapolis, Indiana Area

• Awarded top honors in 2001 being named “Rookie of the Year” for highest sales by a first year Realtor• Proven ability to resolve issues and negotiate, using exceptional organizational skills in a fast-paced deadline environment

Indianapolis, Indiana

• Maintained 97% inventory accuracy rating• Responsibilities included: supervising a team of 5 members, determining parts needs of all internal and external customers between the dealer and the service center for heavy construction equipment

Kansas City, Missouri, United States

Collaborated with buyers, vendors, and distributors to expedite replace parts. Worked in various capacities in the parts department including: front counter sales, telephone sales, inventory control, tracking parts orders, coordinating service, and process job costs and service related purchases.

Little Rock Air Force Base

Booked passengers for Military Airlift Command (MAC). Performed and managed air transportation activities. Planned, scheduled and processed eligible air cargo passengers and mail. Loaded and unloaded aircraft.

Associate’S Degree, Physical Sciences, 3.3 Gpa

Activities and Societies: Phi Theta Kappa Honor Society • AAS Health Care Support & Clinical Support – 2015 • Phlebotomy Training – Ivy.

High School, General Studies

Activities and Societies: Thespian, Pep Club