Kim Leistner Root Email & Phone Number

Springfield, IL, US

Springfield, IL, US

Lead internal communications and patient experience team to improve the provider, employee and patient experience every day.Deliver concise, accurate, corporate communications to 650 providers and 3,500 employees via email, intranet, MSTeams and mobile.Deploy emergency and emergent communications via our centralized communication team.Develop and manage.

Springfield, IL, US

I'm proud to be part of the dynamic Brand & Experience team and in this role, I'm responsible for leading corporate communications and the development of our new Patient Experience team. We support the internal and external marketing and communication needs of Springfield Clinic for all departments, both clinical and administrative, and for our physician.

Entrepreneur and Founder of this innovative digital resource celebrating 20 years of dedicated service to the Greater Springfield area. Springfield Moms is an online resource and social network that provides timely information on local events, resources, and activities to support people living within a 60-mile radius of Springfield. Direct operations.

Springfield, Illinois, US

• Responsible for all aspects of delivering service excellence to our patients and to each other to enhance our culture that exemplifies patient-centricity, collaboration and accountability. Develop and implement best.
• Revived the PX program from a Press Ganey data feed to a comprehensive communication training, coaching, reward and recognition program to drive our likelihood to recommend scores to the top 10% in the nation.
• Collaborate and coach 110 providers (MD’s & APP’s) via one-on-one and group meetings to listen and identify challenges, share solutions and recognize high achievement to inspire continual improvement.
• Create and manage intranet resource library of provider best practices for in-person, telehealth visits, digital wallboard patient explanations and MyChart.
• Curate, post and manage social media content reflecting colleague and PX engagement initiatives such as the new Prairie CARE Awards, #MyPrairieWhy, Prairie Praise and positive patient testimonials.
• Revamp new employee orientation to set expectations of exemplary care and teamwork from day one.

• Consulted for a market-leading digital learning company managing projects that support the customer journey and market development for key digital solutions and provided strategic web-based communication and social.
• Conducted a thorough review of marketing tools and messaging identifying areas for streamlining and updating content. Submitted detailed recommendations which were adopted elevating the quality of communications.
• Project manager to redesign the Digital Solutions website layout, navigation, content, and video.
• Entrusted to recruit and vet hundreds of professors to attend high-end customer experience events and participate in digital product reviews which resulted in driving short and long-term revenue gains.
• Developed unique resource website for higher ed math faculty to share teaching tips and distributed monthly e-updates to more than 21,000 faculty.

New York, NY, US

• Directed branding initiatives, digital product development and marketing campaigns to achieve revenue goals for a portfolio of digital and print educational products generating over $23M in annual revenue. Conveyed the.
• Elevated student performance and achieved improved learning outcomes partnering with nationally recognized authors and subject matter experts to deliver text, video and audio via an adaptive learning platform.Performed.

New York, NY, US

Launched this new role for the higher education STEM division. Developed and led market development initiatives to build brand awareness for McGraw Hill’s Developmental Math and Collegiate Mathematics product line and exceed revenue goals. Recruited thought leaders comprising faculty consultants and subject matter experts to attend targeted development.

New York, NY, US

• Fostered relationships with decision makers at six higher education accounts in Central Illinois with the responsibility to grow a $3 million product portfolio. Key Accomplishments:
• Achieved $103.6% of the 2011 sales goal as well as exceeding custom and digital solutions goal of 32% of sales.
• Recipient of Editorial Rep of the Year Award in 2011.

• Strategic editorial and market development consultant for major market print, media and online products.
• Presented best practice and competitive advantage benchmarking and strategies to Editorial Division and provided training to all discipline teams.
• Managed digital marketing and focus groups for select first edition textbooks and major revisions.
• Researched competition and provided analysis and guidelines for product innovation across all teams.

US

Managed all acquisitions, development, production (print, online and media), marketing, and financial analysis for 45 college textbook and technology projects in Astronomy, Geology and Geography. Developed new media products, educational web sites, and innovative incentive supplements.Key accomplishments:* Increased product list sales by 220%; 115%.

• Achieved sales goal in first four months on a $1.25 million base of 20 college accounts in Kansas & Missouri.

Increased territory sales by 167% in nine months; on target for highest rookie increase. Wadsworth, Inc. represented all discipline areas at the time.

Bachelor Of Science (Bs), Broadcast Journalism

Education record