Kim Lesley Pearce work email
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Kim Lesley Pearce personal email
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Transformation specialist and programme director with over 20 years experience in global change and challenge management roles
Kli Ltd
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DirectorKli Ltd Sep 2022 - PresentYeovil, England, United Kingdom
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Chief Client Officer - Uk And South AfricaTeleperformance Nov 2019 - Sep 2022 -
Managing DirectorH&P Associates Ltd Jan 2018 - Nov 2019Bristol, England, United Kingdom
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Claims Customer Services DirectorAxa Aug 2016 - Nov 2017Uk -
Head Of Organisational ManagementAllianz Insurance Jul 2014 - Aug 2016 -
Head Of Operations, RetailAllianz Mar 2012 - Jul 2014Bristol, United Kingdom -
Head Of More Th>N And Personal Lines BrokerRsa Sep 2010 - Feb 2012 -
Head Of Performance ImprovementRsa Sep 2009 - Sep 2010
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Head Of Affinity Operations, HalifaxRsa Nov 2008 - Nov 2009
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DirectorKpc & C Ltd Jan 2007 - Dec 2010Owner and Director of KPC&C Ltd, specialist providers of consultancy, contracting and business transformation services
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Head Of Operational TransformationVentura Oct 2007 - Sep 2008Responsible for the development, design and implementation of Ventura’s Great Customer Experience Strategy on behalf of the Operations Director and Board -
Head Of Operational Integration, EmeaSitel Aug 2006 - Sep 2007Responsible for the leadership of the Operational Integration of ClientLogic and Sitel across EMEA post the formal merger of the two companies in January 2007, on behalf of the Chief Operating Officer, CEO and Executive Board. -
Contact Centre ConsultantOwn Company 2001 - Dec 2006Formed own Contact Centre Consultancy in 2001 after a highly successful 17 year career with BT.
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Head Of Contact CentresT Mobile Jan 2005 - 2006Working to the Customer Services Director and Board, the Head of Contact Centre role carried full responsibility for the leadership, management and motivation of all UK contact centre staff (approx. 2500 people) across three sites and 16 different disciplines -
Contact Centre DirectorBt 1998 - 2001Reporting to the Director of Marketing, Operations and Sales BT Retail, with overall responsibility for the management of a 648 seat Contact Centre site, representing a workforce of approximately 2000 employees and an annual operating budget of £25M. Full functional responsiblity for Learning & Development, HR, Finance, Technology, Back Office Support, Communications and Resourcing, as well as Operations
Kim Lesley Pearce Skills
Kim Lesley Pearce Education Details
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GordanoEnglish, Maths, Art
Frequently Asked Questions about Kim Lesley Pearce
What company does Kim Lesley Pearce work for?
Kim Lesley Pearce works for Kli Ltd
What is Kim Lesley Pearce's role at the current company?
Kim Lesley Pearce's current role is Director, KLI Ltd.
What is Kim Lesley Pearce's email address?
Kim Lesley Pearce's email address is ki****@****c.co.uk
What schools did Kim Lesley Pearce attend?
Kim Lesley Pearce attended Gordano.
What skills is Kim Lesley Pearce known for?
Kim Lesley Pearce has skills like Business Transformation, Copc, Contact Centers, Customer Experience, Leadership, Customer Satisfaction, Process Improvement, Performance Management, Human Resources, Stakeholder Management, Telecommunications, Bpo.
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