Kim Letendre Olson

Kim Letendre Olson Email and Phone Number

Director, Client Services @ Canteen One
Minneapolis, MN, US
Kim Letendre Olson's Location
Minneapolis, Minnesota, United States, United States
Kim Letendre Olson's Contact Details

Kim Letendre Olson personal email

n/a
About Kim Letendre Olson

A results-driven and highly motivated Account Management and Business Development professional with over 20 years of proven success in building and fostering productive client relationships. Keen insight into client needs, perspectives, goals and target audiences; solid communication, presentation and negotiation skills. Adept at managing and leading change and transformation in highly competitive environments. Recognized for delivering innovative solutions to solve customer issues and problems. Honed talent for listening to the Voice of the Customer and sharing insights to solve problems. High emotional intelligence and business savvy coupled with depth in business and multi-industry expertise.

Kim Letendre Olson's Current Company Details
Canteen One

Canteen One

View
Director, Client Services
Minneapolis, MN, US
Employees:
97
Kim Letendre Olson Work Experience Details
  • Canteen One
    Director, Client Services
    Canteen One
    Minneapolis, Mn, Us
  • Canteen One
    Director, Client Services
    Canteen One May 2017 - Present
    Minneapolis Mn
    Canteen One is the largest, most experienced national account management company for unattended retail solutions and leads the nation in vending management, office coffee and pantry services, micro markets and consolidation services.- Manage key accounts and directly oversee Client Team personnel to ensure client retention, growth, customer satisfaction and profitability.- Implement Strategic Account plans for the business to ensure client and Compass objectives are achieved in terms of contractual obligations as well as revenue growth, profitability and the implementation of relevant retention strategies that ensure the existing business is maintained.- Facilitate existing and new business proformas and overall financial summary of business. - Lead in developing account retention strategies with client senior management to highlight program results, benchmarks and key expense trends.
  • Ya
    Senior Account Manager
    Ya 2000 - 2017
    Greater Minneapolis-St. Paul Area
    As Senior Account Manager I work to provide our clients with a proven return on their marketing investments using promotional marketing solutions that engage their customers to take action, buy more and spread the word.• Collaborate with clients to understand their marketing objectives & business needs• Responsible for developing & executing strategic account plans for assigned clients to profitably scale the book of business by outlining the general business issues the client(s) are focused on & how YA solutions can resolve• Prepare and deliver analytic reports using YA’s suite of reports and leveraging information from the Client Insights and Analytics team and actionable promotion insights• Provide industry and vertical thought leadership as well as competitive insight and intelligence by researching trends online, attending trade shows, researching client and other like clients press releases and quarterly/annual reports • Communicate promotion status and insights to stakeholders within YA as well as to clients and their partner agencies with the use of YA’s reporting suite and analytics department; primarily done in meetings and conference calls• Identify growth opportunities within assigned accounts and work with sales team to win additional business by understanding client’s marketing objectives and business issues that need to be resolved• Develop and deliver quarterly business reviews by gathering details from internal reports, the analytics team and various cross-functional internal departments; put into presentation form and deliver results at face-to-face meetings• Forecast revenue and programs for assigned clients by leveraging past history of promotions, gathering insight from client on their budgets and marketing objectives for future promotions• Represent YA in client and inter-agency meetings, and have business acumen and presence to persuade clients and agencies of the merits of YA provided solutions
  • Midwest Pension & Profit Sharing Services, Inc.
    Pension Technician
    Midwest Pension & Profit Sharing Services, Inc. 1999 - 2000
    Greater Minneapolis-St. Paul Area
    • Collaborated with business units, payroll centers, and HR personnel to obtain earnings and demographic data necessary to complete benefit calculations for our clients• Assisted plan administrator in running tests on retirements plans to ensure compliancy leveraging the company’s proprietary software program
  • Hallmark Business Connections
    Senior National Account Manager
    Hallmark Business Connections 1992 - 1999
    • Managed a portfolio of Fortune 500 clients who purchased our products and services for employee recognition programs, wellness engagement initiatives and customer engagement programs• Oversaw client incentive programs by working with internal cross-functional teams in ensure on-time delivery of rewards, execution against SLAs as agreed upon by Hallmark and the client(s) and responsible for overall client satisfaction• Performed weekly/monthly/quarterly program status reviews with clients by using internal reports to measure against SLAs and key performance metrics which included operational, customer service and reward trends
  • Investors Savings Bank
    Personal Banker
    Investors Savings Bank 1990 - 1992
    Greater Minneapolis-St. Paul Area
    • Responsible for assisting customers with their banking needs by advising them on the bank’s products and services that would meet their financial goals• Open new checking and savings accounts which also included certificates of deposit and annuities

Kim Letendre Olson Skills

Crm Account Management Loyalty Programs Leadership Marketing Strategy Program Management Management Forecasting Lead Generation Strategic Partnerships Customer Relationship Management Interactive Marketing Direct Marketing Marketing Customer Acquisition Project Management Process Improvement Strategy Rebates Incentives Integrated Marketing Loyalty Marketing Strategic Planning Database Marketing Brand Management Sales Analytics Business Process Improvement Customer Satisfaction Business Development Sweepstakes Project Planning Cross Functional Team Leadership Team Building Customer Service Business To Business Budgeting Team Leadership

Kim Letendre Olson Education Details

Frequently Asked Questions about Kim Letendre Olson

What company does Kim Letendre Olson work for?

Kim Letendre Olson works for Canteen One

What is Kim Letendre Olson's role at the current company?

Kim Letendre Olson's current role is Director, Client Services.

What is Kim Letendre Olson's email address?

Kim Letendre Olson's email address is ko****@****ors.com

What is Kim Letendre Olson's direct phone number?

Kim Letendre Olson's direct phone number is +195239*****

What schools did Kim Letendre Olson attend?

Kim Letendre Olson attended University Of Minnesota-Twin Cities.

What are some of Kim Letendre Olson's interests?

Kim Letendre Olson has interest in B2c, Mobile, Social, Sweepstakes, Planning, Fulfillment, See 19, B2b, Big Brands, Brand Development.

What skills is Kim Letendre Olson known for?

Kim Letendre Olson has skills like Crm, Account Management, Loyalty Programs, Leadership, Marketing Strategy, Program Management, Management, Forecasting, Lead Generation, Strategic Partnerships, Customer Relationship Management, Interactive Marketing.

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