Kim Levenson Email & Phone Number

Washington, DC, US

• Managing a portfolio of 10+ critical drivers of the organizational franchise operations system, play a vital role in increasing the business growth by owning end-to-end product design, roadmap prioritization, and.
• Facilitated frictionless marketplace activities for 11k+ clients through the development and maintenance of web and native app platforms, including over 50 subsequent product-enhancing releases.
• Expanded the system’s capacity to accommodate a surge of over 9000 new students and over 150k additional tutoring sessions.
• Designed, wrote the requirements, launched, and managed all priorities for mySylvan Marketplace Plus.
• Partnered with company-wide stakeholders to elicit requirements for multiple corporate, franchisee, and customer facing systems.
• Developed a comprehensive 100+ page system document for vendors and support personnel and conducted review meetings to ensure consistency and continuity of the tutoring marketplace.

Baltimore, Maryland Area

• In a multifaceted role, I drove end-to-end process automation, including software development and enhancement, to ensure optimal performance of multiple data warehouse intranet applications. Leveraging complex.
• Translated requirements into technical specifications required throughout the design and implementation phases.
• Upheld the company’s standards and quality throughout all stages of software development, implementation, and utilization.
• Standardized and centralized technical and functional processes by documenting requirements and procedures.
• Acted as the main point of contact for the team of 6-10 consultants, ensuring adherence to a client-specific project implementation through consistent check-ins and performance reviews.
• Leveraged impact analytics in determining appropriate requirements and ensuring correct application behaviors.