• Earned President’s Club in 2023 for sales and leadership excellence, including hitting 130% of sales quota and serving as co-chair of the Women’s 360 networking committee.• Won Strategic Initiatives Award in 2022 for managing video repository project to create reusable demo assets and configuring and testing a curated demo environment for quality assurance.• Collaborates with stakeholders to ensure alignment with strategic objectives, guarantee timely project deliverables, and address project risks, issues, and dependencies.• Mentors new hires and sales team, training staff on Freshworks’ ITSM product (Freshservice), assisting team members with troubleshooting and configuration questions, and advocating for staff in executive leadership meetings.• Evaluates project outcomes and maintains knowledge of latest industry trends to connect technical and business perspectives, update internal knowledge bases, and implement creative solutions and process improvements.

• Led Ambra Health Suite demos for a variety of current and prospective customers including hospitals, private practice facilities, and academic/research institutions to secure contracts. Identified client needs and translated those into product capabilities.• Directed 12 account executives, working with SMB, enterprise, and business clients, and implemented feedback process for internal professional services team to optimize and streamline sales process and drive customer satisfaction.• Scoped complex use cases to deliver statements of work to professional services team and to validate product fit and functionality. • Fielded requests for information and proposal, providing proof of concept and trial support from the product, solution, and technical perspectives. • Led training program and enablement/continuing education sessions to upskill the sales team, develop their product expertise, and empower sales reps to confidently lead demos.

• Deployed product to ensure efficient and secure sharing of health information, such as patient imaging and reports. • Managed customer accounts, holding regular touchpoint meetings to discuss product successes and challenges, providing user training, and configuring and testing system/software updates to ensure functionality and grow existing accounts.• Served as internal EHR expert, creating and developing an Epic troubleshooting guide to support the professional services team and provide an integration and implementation roadmap for every step from A-Z. • Developed and executed new hire onboarding curriculum for job readiness, creating topic one-pagers and interactive training activities. Assisted with hiring and interviewing.• Trained and managed third-party, after-hours customer support team on creating tickets, software capabilities, and troubleshooting methods.

• Served as the primary technical resource for Ambra’s customers, which range from major hospital networks to small radiology facilities• Ensured the software was properly configured and working effectively and efficiently at all times• Analyzed & diagnosed root causes, known errors and resolved challenging issues relating to software applications, Windows OS, SQL Server databases, and other related technologies• Logged and documented all incidents within a ticketing system• Ensured that all service level agreements (SLAs) were met and delivered according to Support specifications• Participated in knowledge sharing and publishing knowledge base articles

• Assisted students during sign-ups• Matched volunteers to an assignment and placed volunteers into groups/pairs based on availability• Facilitated two training sessions per semester• Graded weekly reflective prompts and approving weekly lesson plans and completed student observations• Maintained close contact with site supervisors and university professors