Kim Williamson Email & Phone Number

Sarasota, Florida Area

• Support 12 sites and approximately 210 users throughout Sarasota and Manatee Counties.
• Administration of Active Directory including Group Policy Objects, DNS, DHCP, Microsoft Exchange, Primary and Backup Domain Controllers, File Server, Spiceworks Application Server (Ticketing), Mitel System.
• Network Administrator for local area network (LAN), supporting and maintaining servers, switches, and network… Show more
• Network Administrator for local area network (LAN), supporting and maintaining servers, switches, and network connectivity.
• Systems Administrator for Microsoft servers, Hyper-V Manager, SonicWALL NSA 2600, Barracuda Spam Firewall, Unitrends Backup, internal phone system and voicemail server.
• Setup, Install and Maintain Desktops, Laptops, Printers, Desk Phones, Cell Phones and other peripheral equipment.

Lincoln, Nebraska - Nations Contract - Nebraska Service Center

• Provide on-site and remote support for Hardware, Software, LAN, VPN, Active Directory, Deployment and Security remediation functions.
• Imaged devices, installed updates and patches through SCCM.
• Hardware support for Desktops, Laptops, Network Printers, Desktop & Barcode Printers, Flatbed & Sheetfed Scanners, Barcode Scanners, Check Scanner & Encoders.
• Provided remote support for telework/home users using Cisco VPN, Citrix Receiver, XenApp & XenDesktop.
• Managed user PC… Show more
• Managed user PC hardware and software installation and relocation requests.

National

• Implemented Allscripts Electronic Health Records (EHR) throughout Nebraska, Iowa, Minnesota, North Dakota and Kentucky, by on-site training, post implementation support, application testing and database cleanup.
• Team Lead on multiple Go Lives in several states, traveled weekly.
• Elbow to elbow training, after implementation hardware and software support, application testing and database cleanup.
• Led and Supported the Allscripts Touchworks Electronic Health Record… Show more
• Led and Supported the Allscripts Touchworks Electronic Health Record implementations on-site in clinics several states. Provided one-on-one and small group training for application and workflow guidance to all clinic.
• Merged duplicate records and unmerged patient records to insure accuracy of patient records in Databases.

Lincoln, Nebraska Area

• Managed Call Center and Dispatch department with a staff of 54 employees handling 4,500+ calls/week, provided solutions to customer inquiries about their service's including Video, Internet/High Speed Data, Digital.
• Developed process with use of SQL and Excel to identify call drivers and reduce call volume by over 11% which also significantly reduced truck rolls to customers resulting in higher customer satisfaction and decreased.
• Developed… Show more
• Developed and implemented QA program for call center.
• Developed KPI’s to track and improve performance of employees and Division.
• Created and rolled out video service ticketing using tracking software, resulting in identifying many key call drivers to call center for video issues.