Kim Mach Email & Phone Number

Interviewing and assembling a team of Customer Experience Specialists from the ground up.Producing standard operating procedures to ensure a seamless training and onboarding experience.Working cross-functionally between the customer experience team and other departments to efficiently improve processes and cut costs.Collaborating and providing feedback to.

Boston, Massachusetts, United States

Collaborating with the logistics team to optimize shipping operations and drive customer satisfaction.Serving as the liaison between the Customer Service Team and the Logistics TeamCreate processes to optimize the logistics team, customer service team and the customer's experience.Utilizing the tools in Shopify, eFactory, ShipStation and Zendesk to assist.

Boston, MA

Act as warehouse manager; responsible for inventory/warehouse control and optimization. Leading the efficiencies and organization of the warehouse.Overseeing the fulfillment center; shipping all the orders that come through the web business daily.Work with vendors to ensure optimum quantities are delivered and received at the warehouse.Working with the.

Greater Boston Area

Prepare and manage the intake of proprietary media and its association to the site.Oversee management of the offshore team; provide guidance and direction to ensure high quality results.Use word documents, CSV files, excel and formulas for process management and database purposes.Evaluate the work of imaging contractors, and communicating.

Greater Boston Area

Answer incoming calls from customers and assisting with their needs..Provide exceptional customer service for multiple orders simultaneously. Assist in returns, damages, missing parts and any other inquiries.Act as a middle man for the supplier and customer.Send/respond to emails in a timely manner. Also creating a schedule to follow up with customers.

Greater Boston Area

Cash handling; counting multiple currencies during each transaction and at the end of the shift.Conducting currency transactions, along with normal banking transactions such as: deposits, credit card payment, and issuing money orders/cashier’s checks.Foreign Currency vault key holder; no other teller had access to this vault.Train new tellers in their role.

Sell currencies and provide guidance to customers with various types of currencies appropriate for their travels.Cash handling; counting many different types of currencies. Placing orders and sending out excess currencies.Creating and maintaining database entries for coupons used and different amounts of currencies accepted.Maintain an up-to-date schedule.

Bachelor Of Arts, Studio Art

Education record