Kimme Phan Email & Phone Number

• Managed vendor accounts to ensure ongoing high-quality service execution for members such as homemaking personal care, and meal deliveries; coordinated with internal teams to monitor quality of services and implement.
• Consulted with customer families and internal cross-functional team members to devise plan of action for possible end of life care services
• Organized social service programs such as adult day programs to allow members to stay socially active to maintain a minimum level of physical and mental health
• Devised individual member to ensure ongoing independent functioning for all members

• Managed a team of 15 direct reports (technicians) to ensure optimized work schedules, top-tier customer service, and upselling of business to repeat clients; drove incremental revenue YoY by 25-30% every year, between.
• Hired, onboarded, and trained new technicians to ensure a strict level of high-quality service for customers
• Owned all internal reporting and managing of the company budget and financial transaction audits on a daily basis
• Spearheaded the new potential client business and led upselling of existing clients as the Master Technician
• Managed customer-facing calls and scheduling of clients with technicians as needed, during high-volume days/times

• Owned auditing, correcting, and organizing confidential patient documentation for the Orthopedic department
• Maintained and developed relationships with senior staff and incoming patients to ensure patient satisfaction scores; led to repeat patients and increased referrals
• Managed documentation based on clinical processes and procedures from concept to completion; documentation was utilized by hospital MDs to determine plan of action for patient care
• Proposed departmental strategies and planning to senior management

Certification, Project Management

Bachelor'S Degree, Psychology