Kimmone Williams Email & Phone Number

London, Gb

London Area, United Kingdom

• Analytical Skills and Financial Knowledge: Provided support for Spot FX, CFD, Commodity trades, and market quotes, assisting clients in making informed decisions. • Attention to Detail and Analytical Skills: Demonstrated a keen ability to identify discrepancies and ensure the accuracy of trades and financial data.• Trade Lifecycle & Reconciliation: Proficient in understanding and managing the FX and CFD trade lifecycle, with hands-on experience in reconciling trades and accounts.• Multitasking & Technical Proficiency: Capable of using multiple software systems under pressure, efficiently managing time and meeting deadlines in a dynamic environment.• Process Improvement & Documentation: Experience in documenting processes and providing recommendations for operational improvements.• Trade Lifecycle & Reconciliation: Proficient in understanding and managing the FX and CFD trade lifecycle, with hands-on experience in reconciling trades and accounts.

Nottingham, England, United Kingdom

• Data Analysis and Reporting: Analysed over 100+ customer’s spending and wins/losses data to identify trends and areas for improvement. Developed and presented reports to senior management to inform strategic decisions.• Problem-Solving: Led initiatives to improve gambling responsibility and service delivery, resulting in a 25% increase in customer satisfaction score and 100% safe gambling rate over a 12-month period.• Communication: Effectively communicated with customers, team members, and senior management to ensure a seamless customer experience. Conducted regular training sessions to enhance team communication skills.• Project Management: Managed multiple customer service projects, using Power Bi to help with data tracking and customer interaction efficiency.• Adaptability and Learning: Adapting to changes in customer needs and learning new systems or processes to improve customer service.

Nottingham, England, United Kingdom

I play a key role in ensuring the store is ready for a busy day's trading the next day. I am naturally friendly and want to get stuck in, working with your team to deliver great results. I have an enthusiastic approach to learning new skills across different departments. I care about giving customers a great shopping experience, helping them find what they need and having a chat along the way.

Nottingham City, England, United Kingdom

• Data Management and Analysis: Managed and maintained databases of over 10,000+ accounts, ensuring accuracy and compliance of GDPR for data used by the council for reporting and decision-making. • Report Writing: Prepared detailed reports and summaries for council meetings, incorporating data analysis and research findings to support policy discussions and decision-making.• Project Support: Assisted in the coordination of various council projects, providing administrative support, and organising meetings. • Stakeholder Communication: Acted as a point of contact for internal and external stakeholders, facilitating clear and effective communication. Assisted in responding to 100+ inquiries and providing information to support council activities.• Problem-Solving: Identified and resolved administrative issues, improving processes and enhancing operational efficiency. Implemented new telephone systems that reduced document retrieval times by 25%.

Hucknall, England, United Kingdom

• Followed shop and cash security measures to reduce losses.• Adhered strictly to policies and procedures for continued company compliance.• Monitored product levels to maintain well-stocked, visually-appealing sales floor arrangements.• Offered professional, efficient point-of-sale service to minimise queuing time and maximise customer satisfaction.

London, England, United Kingdom

• Data Analysis and Reporting: Collected and analysed sales and KPIs to identify trends and areas for improvement. Developed and presented reports to management to inform strategic decisions.• Problem-Solving: Identified and resolved customer issues promptly, enhancing customer satisfaction and loyalty. Improved customer satisfaction score by 40% in a 12-month period.• Collaboration and Teamwork: Worked closely with team members to ensure a seamless customer experience. Coordinated with other departments to resolve complex customer issues.

Master'S Degree, Economics, Merit

Bachelor Of Arts - Ba, Economics, 2:1

Activities and Societies: Play for the men's NTU basketball team