Kim Mai Thi Hoang Email & Phone Number

Wollongong, Nsw, Au

Ho Chi Minh City, Vietnam

Ho Chi Minh City, Vietnam

This is a dedicated startup aiming to digitalize business processes/operations. Main tasks- Manage and drive backlog grooming, prioritize user stories, createacceptance criteria and drive testing and delivery.- Define project key performance by phases.- Work directly with customers to capture and analyze challenges totheir business workflow- Take responsibility for the system improvements (based on usermanipulation and demand)- Track and manage timeline of projects, functions, tasks- Conduct user training session and system operations support- Be the product owner of the three projects

Vietnam

•Manage customer code, support other function to create shipper and consignees codes for different purpose, prepare SOP of managing account•Well understand DHLi - the interactive platform of DGF designing for customer usage, train customer how to book, track and report shipments with the platform•Support to design DHLi introduction letter for Sales Department, train preliminary knowledge of DHLi to Sales, corporate with Sales to encourage customer to use DHLi•Do NPA and report NPS, report to relative department if customer has any issue when using the service, get feedback from customer and do the report to improve the service level and customer satisfaction

Master Of Information Technology, (1) Information Design And Analysis (2) Information Systems Development

Bachelor Of Business Administration (Bba), Logistics, Materials, And Supply Chain Management

Core courses: •Macroeconomics 1 •Marketing Principles •Business Statistics 1 •Introduction to Management •Accounting in Organisations &.

Exchange Program, Business Administration And Management, General

I studied 4 courses here: •Project management (Operation management program) •Operation management (Operation management program) •Supply.