Kimmy Netterville Email & Phone Number

As the Head of Customer Success and Operations Americas at The Point Company, I am responsible for growing our team in the U.S. and LATAM. I have extensive experience managing and growing customer relationships, while leading a team of customer success managers and SDR managers to ensure high levels of customer satisfaction and retention. I am passionate about developing and implementing customer success strategies that increase customer adoption and usage of our services, as well as… Show more As the Head of Customer Success and Operations Americas at The Point Company, I am responsible for growing our team in the U.S. and LATAM. I have extensive experience managing and growing customer relationships, while leading a team of customer success managers and SDR managers to ensure high levels of customer satisfaction and retention. I am passionate about developing and implementing customer success strategies that increase customer adoption and usage of our services, as well as analyzing customer data and trends to optimize our customer success programs. I also collaborate with cross-functional teams to resolve customer issues and ensure a positive customer experience. Show less

Johns Creek, Georgia

Growth Orbit provides a platform that combines people, process and technology to help companies gain a better understanding of their total addressable market. This includes effectively engaging with the right prospects at the right time and winning more business so they can accelerate their growth and achieve success.

Experienced management, direct marketing and lead generation professional focused on all industry segments but specializing in finance, technology, business services and healthcare. Expertise in developing, implementing and managing marketing campaigns and lead generation projects. Creative, resourceful, team player with excellent problem solving and interpersonal skills.

Define, implement and manage direct marketing campaigns that generate sales leads, new customer acquisition, and customer up-sell and cross-sell activities. Achieve goals by partnering with other senior functional managers to develop products, services and delivery mechanisms.

Operationally responsible for the implementation of all new products, processes and initiatives, including process development, compliance review, data management and testing strategies, fulfillment, billing, customer service training and reporting. Led ongoing results improvement initiatives through cost reduction, process improvement, new business opportunities and customer retention.As Senior Account Manager at Coverdell, managed the development and implementation process of all… Show more Operationally responsible for the implementation of all new products, processes and initiatives, including process development, compliance review, data management and testing strategies, fulfillment, billing, customer service training and reporting. Led ongoing results improvement initiatives through cost reduction, process improvement, new business opportunities and customer retention.As Senior Account Manager at Coverdell, managed the development and implementation process of all direct mail, telemarketing and integrated marketing campaigns that drove the overall strategy for the client relationship. Worked with internal teams such as creative and data management as well as external print vendors. Show less

Internet Marketing And Social Media

Bs, Marketing

Project Management Certificate