Kimmy Gratton Email & Phone Number

California, United States

The Customer Success Collective exists to create a space to help individuals and organizations drive company-wide alignment around customer success as the scalable, sustainable source of business growth.

Client advocate beginning from the point of sale, through onboarding, account management and beyond, navigating the client through their WorkSpace journey while identifying unmet needs and increasing client engagement.

Mission Viejo, Ca

Dana Point, California

Huntington Beach, Ca

Huntington Beach, Ca

Coordinating maintenance programs relating to the interior and exterior conditions and appearance of the assigned property. Collection of rents, banking activities, documentation of all transactions, and preparation of collection documents. Develops and maintains a close working relationship with tenants through regular communications. Responding to tenant concerns and problems and participates in their resolution by clarifying issues, offering suggestions, communicating with staff and providing timely follow up.

Web and software design company with over 200 clientsReported to CEO, answered company phones, processed accounts receivable, customer and vendor relations, client email maintenance, basic blogging about new products and company updates, office, file and meeting coordination.

Reported to the Sales and Marketing Director. Processed insertion orders for all media outlets. Liaison between company and media buyers, magazine representatives, trade show directors, parks services and printers. Created monthly marketing and inventory reports. Processed guest comment cards, gift certificates, guest adjustments, print orders, tradeshow information and collateral.

Handled investment transactions of up to $1,000,000. Created several 50-plus page investment packets daily, processed up to 25 packets simultaneously on multi-million dollar homes and parcels of land. Administered loan payments, payoffs and check distribution for over 100 borrowers.

The global leader in conveyor components, custom machined plastics.Performed administrative duties including internet research, filing, typing, emailing and faxing documents, ordering office supplies, data entry, and opening purchase orders. Coordinated with shipping and receiving for incoming/outgoing shipments.

Racing company that manages 5K, 10K and marathons in Southern California.Recruited, coordinated and trained over 500 volunteers for Dana Point Turkey Trot and Long Beach Marathon. Updated ICR database of over 5,000 entries with over 2,000 race applications. Coordinated with vendors, sponsors and city officials on a daily basis. Helped plan pre-race dinners, volunteer meetings and post-race parties.Notable Accomplishments:Provided extraordinary volunteer help for 2 races equaling over 20,000 participantsWorked over 35 hours during marathon weekend to provide extra help where needed

Ba, Public Relations; Professional Writing

Activities and Societies: 5-year division one volleyball player; 4-time member of Big XII Conference Academic Team

Ms, Sport & Leisure Commerce

Activities and Societies: 2-year member of Sport Marketing Assocation, Memphis Chapter.Taught 2 years of collegiate physical education.