Kim Lowery Email & Phone Number

Carteret, Nj, Us

Ensure accurate data is fed in and out of the TPAIR (Third Party Administrators Interface Repository) system.Provide internal and external clients with exceptional customer service by maintaining appropriate rejection rates on the claim count and financial basis and by completing projects for Senior Management along with monthly metrics reports.Train and provide support for onshore/offshore staff and monitor team performances through daily inquiries and escalations to pursue process… Show more Ensure accurate data is fed in and out of the TPAIR (Third Party Administrators Interface Repository) system.Provide internal and external clients with exceptional customer service by maintaining appropriate rejection rates on the claim count and financial basis and by completing projects for Senior Management along with monthly metrics reports.Train and provide support for onshore/offshore staff and monitor team performances through daily inquiries and escalations to pursue process enhancement opportunities.Ensure Monthly Data Management Unit process runs efficiently, all Monthly files are accepted timely, and Annual ITD’s are received and reviewed on time, and account-specific corrections are prioritized by business needs and ITD variance.Save $30M by closing duplicate, invalid, and outdated claims out of $100M in open reserves for external TPA project.Improved TPA data feeds by strategically updating distribution lists, yielding less errors and timely receipt of policy data. Show less

Hired staff, trained appropriate field personnel on bureau product utilization, and supervised daily duties for employees of the Quality Assurance and Boards and Bureau Unit of AIG.Helped create and maintain baseline test cases and scripts for Policy, Proof of Coverage, and Unit Statistical areas.Documented business needs and specifications to incorporate proper testing plans and to prioritize all system changes.Overviewed and supported access to all websites and products for all… Show more Hired staff, trained appropriate field personnel on bureau product utilization, and supervised daily duties for employees of the Quality Assurance and Boards and Bureau Unit of AIG.Helped create and maintain baseline test cases and scripts for Policy, Proof of Coverage, and Unit Statistical areas.Documented business needs and specifications to incorporate proper testing plans and to prioritize all system changes.Overviewed and supported access to all websites and products for all Workers Compensation bureaus.Coordinated payment and processing of board & bureau invoices, reviewed all products monthly, created and distributed monthly bulletin of all bureau access and product information, and completed bureau ID access for requestors.Generated 25+% cost savings annually by identifying and eliminating inaccurate charges by reviewing NCCI invoices for unused products and from employees no longer with AIG.Ensured 100% compliance with State Regulatory Department and WC Bureau changes by reviewing bulletins and implementing system changes, resulting in successful testing and AIG's continued compliance. Show less