Kim Nyquist Email & Phone Number

Des Plaines, IL

Managed email service delivery team for 22 IBM customers totalling 150,000 Lotus Notes seats, hundreds of Domino applications, and people management responsibility for up to 27 employeesManaged high-focus customers from transition to steady state support while also supporting customers during extended critical situations; briefing customer and IBM.

Responsible for project managing the roll-out and certification of each new server farm. Locations included New Jersey, Toronto, Germany, Japan and AustraliaResponsible for training global sites and building identical replicas of commercial server hosting farms Created documentation which was used to build a new server farm. Documentation included.

Helped develop the initial design and built IBM’s first standard commercial server farm to provide web hosting services in a standard deployment, concurrently managing the infrastructure support team for 60 customers Completed the design and deployment of the server farm in 5 months which met all executive expectationsManaged the hardware builds, network.