Kim Phan Email & Phone Number

California, United States

New York, NY, US

RTS was founded with the goal of fixing the gaming and esports ecosystem chiefly around evolving the creator business model, avoiding bad brand deals, and developing sound esport and venture strategies.Learn more at www.rts.gg

New York, New York, US

• Endeavor (formerly WME | IMG) - Global Leader in Sports, Entertainment, and Fashion160over90 - Culturally-Led Creative Agency at Endeavor
• Developed and executed a comprehensive gaming and esports marketing strategy for T-Mobile, successfully driving brand engagement in the gaming community.
• Led the strategic development and activation of T-Mobile's esports partnerships with top gaming publishers, events, teams, and influencers, increasing brand visibility and market presence.
• Managed T-Mobile's sponsorships and activations with prominent entities such as the Overwatch League, Call of Duty League, New York Excelsior, New York Subliners, San Francisco Shock, Chicago Huntsmen, and BlizzCon.
• Negotiated and finalized multimillion-dollar partnership deals, leveraging strong business acumen and providing detailed rationale and point of view for executive decision-making.
• Directed and mentored a high-performing team of senior managers, account managers, account executives, and coordinators, fostering their professional growth and delivering exceptional results.

Irvine, CA, US

• Led and served as the public spokesperson for the Blizzard Esports team, overseeing a talented team of 65+ professionals.
• Formulated and executed a comprehensive vision and strategy for the esports product teams, representing the esports portfolio of four highly successful Blizzard game franchises: Hearthstone, World of Warcraft, Heroes.
• Developed an innovative vision and strategy for the esports shared services & operations team, responsible for managing five crucial support functions: Project Management, Travel & Hospitality, Vendor & Payment.
• Spearheaded the standardization of essential processes across shared services, ensuring international compliance, streamlined travel to events, efficient management of player visas, vendor contracts and payments.

Irvine, CA, US

• Collaborated closely with game Executive Producers to establish and develop the esports vision, strategy, and organizational structure for each game title, aligning them with the overall business objectives.
• Successfully managed program and franchise Profit & Loss statements, conducted long-range planning, and meticulously tracked performance metrics to ensure financial targets were met or exceeded.
• Effectively managed relationships with key 3rd party partners involved in broadcast production, tournament organization, media coverage, and sponsorship, fostering strong and mutually beneficial collaborations.
• Led talent acquisition, team management, and player development efforts, ensuring the creation of a thriving ecosystem
• Provided comprehensive oversight of global operations for all esports products and teams, streamlining processes, optimizing efficiency, and facilitating seamless coordination across multiple regions.

Irvine, CA, US

• The Business Intelligence and Risk department comprised 40 professionals, organized into five verticals: Reporting & Analysis, Predictive Analytics, Data Architecture, Risk Systems, and Risk Operations.
• Spearheaded and supervised a team of six engineers, driving the successful development of a real-time fraud prevention system for the Diablo III real-money auction house, proprietary chargeback systems, anti-cheat.
• Collaborated closely with lead engineers, directors, and executive producers to identify and understand the fraud prevention requirements specific to gameplay in World of Warcraft, Diablo III, and StarCraft II.
• Demonstrated a deep understanding of technical complexities and effectively translated fraud prevention needs into actionable solutions, ensuring a secure and fair gaming environment for millions of players.

Irvine, CA, US

As Lead Producer for the Risk Team at Blizzard Entertainment, I held a key role in safeguarding game integrity, account security, and combating fraud across all Blizzard games. This included fraud detection and mitigation for online and payment transactions, research into game exploitation and hacking, ensuring game integrity and account security for all.

Irvine, CA, US

• The Online Technologies department was organized into three development teams: Battle.net, Web & Mobile, and Corporate Applications. Sr. Producer, Cross-Team (September 2010 – August 2011)
• Led the establishment and development of the cross-online tech production team, driving process improvements, risk identification, and fostering collaboration among development teams.
• Strategically planned the online tech roadmap, key initiatives, and priorities, ensuring alignment with overall company objectives.
• Generated, maintained, and communicated dynamic schedules for online tech's roadmap, deployment, and project prioritization, ensuring transparency across the organization.Sr. Producer, Web & Mobile (July 2008 –.
• Managed end-to-end development cycles for the web & mobile team, pioneering the adoption of agile scrum methodologies and becoming ScrumMaster certified.
• Orchestrated project schedules and priorities, implemented industry-standard processes for the PMO team, and provided mentorship to junior staff.

Irvine, CA, US

• Successfully managed and delivered multiple global projects concurrently, meeting tight deadlines and ensuring successful deployments.
• Orchestrated seamless coordination and collaboration with international web teams across Europe, Korea, China, and Taiwan, effectively aligning efforts and maximizing project outcomes.

Irvine, CA, US

• Oversaw and coordinated global web projects and managed web content for Blizzard web sites, ensuring a cohesive and engaging online presence.
• Developed comprehensive functional specification documents to capture business and system requirements, facilitating effective development across multiple teams.
• Generated and maintained the team backlog, project priorities, and schedule, ensuring efficient workflow and timely delivery of web initiatives.

• Utilized Java programming language to develop security software enabling network access to walk-through metal detectors.
• Programmed a shoe-shank metal detector using C as a pilot project for the TSA, showcasing technical expertise and innovation.
• Developed automated testing software for quality control of security metal detectors, significantly reducing testing and scan time by 50%.

92707 Colombes, FR

• Collaborated with the development team to design, code, and test software solutions for a SAAS application focused on emerging technologies
• Assisted in developing user-friendly interfaces and intuitive features, ensuring a seamless user experience.
• Conducted thorough testing and debugging of the software, identifying and resolving any issues or bugs to ensure high-quality performance.