Kim Pho Email & Phone Number

Bloomington, Indiana, United States

The assistant director of education plays a role for ACUI’s goal of becoming the primary resource for leading-edge education in college unions and student activities. Responsible for developing a strategy and its implementation to deliver robust professional development to ACUI’s members. Leads the request for proposal process for site selection and ensures systems are in place to ensure successful delivery of ACUI’s in-person seminars and institutes. Oversee the operational planning of the… Show more The assistant director of education plays a role for ACUI’s goal of becoming the primary resource for leading-edge education in college unions and student activities. Responsible for developing a strategy and its implementation to deliver robust professional development to ACUI’s members. Leads the request for proposal process for site selection and ensures systems are in place to ensure successful delivery of ACUI’s in-person seminars and institutes. Oversee the operational planning of the ACUI Annual Conference, including logistical arrangements with conference hotel and contracted service vendors. In this role, I also works with volunteers and staff on Education and Research Fund fundraising activities to meet annual fundraising and engagement goals.Additionally, serves as an account manager for the Association of University Interior Designers (AUID), providing client support, board advisement, managing volunteers, implementing events, and supporting programmatic efforts. Show less

Serves as an account manager for the Association of University Interior Designers (AUID), providing association management support, board advisement, budgeting, membership, corporate partnerships, planning their annual conference, and supporting programmatic efforts.

Indianapolis, Indiana, United States

Develop and implement adult Kiwanis leadership development, education, and training throughout all levels of the volunteer organization. Manages education strategies and logistics for Kiwanis Governors-elect, Kiwanis Lieutenant Governors, and Kiwanis Club Officers and Leadership Education initiatives. As well as assists with training and education logistics at regional and international conferences and conventions.

Education Strategy & Leadership • Research, plan and develop content for assigned ACUI professional development programs in virtual, hybrid, and in-person delivery • Assists in the coordination and development of annual professional development calendar to provide a balanced educational portfolio that meet the needs of our members, strategic goals, and association core competencies • Project manage to ensure seminars, programs, and regional conferences are progressing according… Show more Education Strategy & Leadership • Research, plan and develop content for assigned ACUI professional development programs in virtual, hybrid, and in-person delivery • Assists in the coordination and development of annual professional development calendar to provide a balanced educational portfolio that meet the needs of our members, strategic goals, and association core competencies • Project manage to ensure seminars, programs, and regional conferences are progressing according to timelines • Directs and create the request for proposal process for all campus-based seminars and institutes on an annual basis • Operationalize and translate information and feedback from members, research, and other key indicators of the profession into programs and resources • Lead the association’s staff development team to provide opportunities for growth, teamwork, and stewardshipRegional Governance & Planning • Advise and support eight regional directors, including leading efforts to evaluate and address needs related to the association’s regional structure and governance • Coordinate eight Regional Conferences for the association with volunteer coordinators and staff liaisons • Train, support, and advise the regional conference planning team chairs • Leads the staff team for coordination of regional conference promotions, educational session submissions, regional contract approval, registration, corporate partnership, and fundraising events • Facilitates and manages conference RFP and site selection process and contracting• Participates in planning team calls, provides onsite registration, financial transaction, and logistical support on-site• Organized and converted the regional conferences to a completely virtual model for 2020 Show less

Bloomington, Indiana Area

Program Management• Direct and produce 6+ Seminars and Events annually • Manage all aspects of the College Union Poetry Slam Invitational (CUPSI), including event pre-planning and on-site production, with attendance of over 450+• Oversee and execute the Institute for Leadership Education and Development (I-LEAD) including, facilitator selection and training, curriculum development, and program resources for over 150 students and 30 association volunteers• Plan the Student… Show more Program Management• Direct and produce 6+ Seminars and Events annually • Manage all aspects of the College Union Poetry Slam Invitational (CUPSI), including event pre-planning and on-site production, with attendance of over 450+• Oversee and execute the Institute for Leadership Education and Development (I-LEAD) including, facilitator selection and training, curriculum development, and program resources for over 150 students and 30 association volunteers• Plan the Student Organization Institute (SOI) including registration, logistics, and on-site support with attendance of over 100• Establish and develop the Building Managers Training and Conference & Events Services Seminar • Create and maintain budget for mentioned programs; develop and submit annual and quarterly budget projections per fiscal year • Collaborate and advise over 70 volunteers in the programmatic planning and execution for all for mentioned events • Supervise program assistant in support of marketing and programmatic servicesConference Management• Oversee the Conference Management Team (graduate student) experience, from recruitment, selection, training, and supervision.• Coordinate with program team in implementing evening programming, services, and education session support• Assist in the execution of operations for the Annual Conference with anticipated attendance of 900-1,200 on-siteEducational Services• Oversee the I-LEAD Connect campus-based program, including education, curriculum development, evaluation, and volunteer management• Translate information and feedback from members, research any other key indicators of the profession into actual programs and resources• Actively contribute to education department goals, and serve as the associations content expert in student leadership and development• Serve on the Inter-Association Leadership Education Collaborative, which promotes leadership education and development in higher education and educational leadership Show less

Manchester, Nh

Student Center Operations• Oversaw the daily operations of the Robert A. Freese Student Center, including 4 service areas - Copies Plus, Concierge Desk, Last Chapter Pub, and Student Center Tech Crew• Supervised and hired a Student Center staff of over 50 student employees and student managers• Developed and established a core competency training, development and evaluation process for student staff • Organized audio and visual technology needs for events and programs sponsored… Show more Student Center Operations• Oversaw the daily operations of the Robert A. Freese Student Center, including 4 service areas - Copies Plus, Concierge Desk, Last Chapter Pub, and Student Center Tech Crew• Supervised and hired a Student Center staff of over 50 student employees and student managers• Developed and established a core competency training, development and evaluation process for student staff • Organized audio and visual technology needs for events and programs sponsored in the Pub and for select outside eventsStudent Center Services• Coordinated the ticket-management system for departments and non-student organizations• Collaborated on late night and weekend programming in the Student Center and the Last Chapter PubProgramming• Advised and coordinated Commuter Programs, including First Days Commuter Welcome, Commuter Appreciation Week, and monthly programs with two Student Commuter Advisers.• Orchestrated Summer Programs that include a variety of trips off campus throughout the summer months.Orientation • Co-managedvthe Orientation programs with the Executive Director which includes fall, winter, and summer Orientations• Planned and conducted annual recruitment, interviewing, hiring, and training of 40 Orientation Leaders and 2 Coordinators• Oversaw the student Orientation Planning Team, which assists in planning all First Days programming and training• Created symbolic events during First Days (e.g. class photo, activities supporting General Study’s theme, etc.)University Involvements• Served on the Diversity Committee for the Division of Student Affairs in order to work towards current initiatives revolving around the campus climate, inclusivity, and services in the strategic plan• Co-Advised Beloved Community, the multicultural student organization at SNHU• Ally Safe Zone Facilitator for SNHU, and hold Ally Safe Zone Trainings for the SNHU Community Show less

Notre Dame, In

Services Management• Oversaw the operations of the LaFortune Information Desk & Box Office, ND Cake Service, and advise a student-run business, Irish Gardens• Managed the operations of Student Shop ND an e-commerce program including order fulfillment, inventory management, quality control, and advertising services to student groups and residence halls• Coordinated Parent Service programs including the final exam care package program and summer linen programSupervision•… Show more Services Management• Oversaw the operations of the LaFortune Information Desk & Box Office, ND Cake Service, and advise a student-run business, Irish Gardens• Managed the operations of Student Shop ND an e-commerce program including order fulfillment, inventory management, quality control, and advertising services to student groups and residence halls• Coordinated Parent Service programs including the final exam care package program and summer linen programSupervision• Hired, trained, and evaluated a Student Center staff of over 25 students including Building Managers, Information Desk Attendants, Cake Service Attendants, and one full-time professional staff assistant• Executed student employee training and development programs throughout the academic year that include risk management, policies, procedures, and leadership skillsEvent Planning• Orchestrated signature events such as the Best of LaFortune, Student Services Open House, & Game Room Programming• Assisted and supplied support for major events, including two major concerts a year, Freshman Orientation, and Senior WeekFinance & Budgeting• Oversaw the budget for 5 services areas totaling an amount of over $500,000• Reconciled all expenses and income for 5 service areas• Ensured compliance with Credit Card Support Program (CCSP)Additional Responsibilities• Served as a conduct hearing officer for the Office of Community Standards• Represented Student Activities Facilities in outreach opportunities at the university including campus-wide fairs and events• Webmaster for the Student Activities Facilities websites and social media outlets• Collaborated on a working committee for the LaFortune 5 Year Master Renovation Plan• Restructured the Student Employment Program to include continuous training throughout the academic year with an additional Spring training, new hire training, and workshop series• Implemented a student employee advisory committee for further student employee involvement Show less

University Of Connecticut - Storrs, Ct

• Managed the operations of the Doug Bernstein Game Room (DBGR) including implementing policies and procedures, utilizing spreadsheets for scheduling, inventory, budget and organization processes • Supervised, hire, and formally evaluate DBGR staff of 15 student employees • Advised eight Student Building Managers who are responsible for building supervision after office hours • Planned and execute Student Employee Fall and Spring training for over 100 student employees •… Show more • Managed the operations of the Doug Bernstein Game Room (DBGR) including implementing policies and procedures, utilizing spreadsheets for scheduling, inventory, budget and organization processes • Supervised, hire, and formally evaluate DBGR staff of 15 student employees • Advised eight Student Building Managers who are responsible for building supervision after office hours • Planned and execute Student Employee Fall and Spring training for over 100 student employees • Coordinated yearlong Student Union employee leadership development workshop series for over 100 students • Applied a student employee cultural experience plan in order to develop their cultural competencies • Established and assessed Student Employee Learning Outcomes in order to enrich student experiences • Implemented student employee recognition rewards program which resulted in increased performance • Created and utilized social media outlets for the Student Union such as Twitter and Facebook • Performed an assessment on the Student Union services in order to identify future improvements Show less

Storrs, Ct

• Advised and provided support for the Pan Asian Council, a collaboration of over 30 organizations with an affiliation to AsACC • Oversaw all aspects of Fall 2011 Homecoming Committee for AsACC, including parade float, royalty, & banner • Advised and assessed a student health education workshop series that addressed healthy relationship building • Coordinated an annual signature talent showcase with students through the planning stages, audition process, and execution of event held… Show more • Advised and provided support for the Pan Asian Council, a collaboration of over 30 organizations with an affiliation to AsACC • Oversaw all aspects of Fall 2011 Homecoming Committee for AsACC, including parade float, royalty, & banner • Advised and assessed a student health education workshop series that addressed healthy relationship building • Coordinated an annual signature talent showcase with students through the planning stages, audition process, and execution of event held in a performing arts center for over 2,500 • Organized an art exhibit for Asian American Heritage Observation Month • Meet with students on an individual and group basis and provide support to the center as needed • Conducted an Independent Study on the topic of ethnic identity development, leadership, and group dynamics • Contributed in the planning and implementation of the Asiantation Mentoring Program for over 100 students Show less

Storrs, Ct

• Benchmarking other Humanities based LCCs in order to create a collection of best practices• Collaborate with the Department of Residence Life, the Office of First Year Experience and Living Learning Communities, and the Faculty advisor to formulate a cohesive team in the foundation of Humanities House.

University Of Connecticut - Storrs, Ct

• Managed a budget of $62,000 as a team for all summer programming events, marketing, and trips • Coordinated weekly Thursday night Residential Life programming for summer residence halls • Drafted and negotiated contracts for vendors, performers, and rentals • Planned and supervised three day-long trips for summer students • Organized weekly programming, performances, and events 3 times a week during summer academic sessions

Fitchburg, Ma

• Oversaw and assisted in the day to day operations of the HCC and administered a staff of over 50 students• Managed communication flow for all Area Managers and Building Managers• Assisted in the planning of Fall and Spring Staff Training for over 50 students• Responsible for keeping track of Employee Files and payroll• Participated in the selection committee for professional staff hires• Design external newsletter for Hammond Campus Center• Execute and design… Show more • Oversaw and assisted in the day to day operations of the HCC and administered a staff of over 50 students• Managed communication flow for all Area Managers and Building Managers• Assisted in the planning of Fall and Spring Staff Training for over 50 students• Responsible for keeping track of Employee Files and payroll• Participated in the selection committee for professional staff hires• Design external newsletter for Hammond Campus Center• Execute and design brochures, and all internal and external publicity Show less

Fitchburg, Ma

• Directed tours for Prospective Students• Educated Prospective Students about academic and student services FSC has to offer• Acted as a liaison for prospective students and the college

Fitchburg, Ma

• Oversaw and directed personal staff of seven students• Maintained reservation schedule for the HCC• Maintained administrative supply stock for Student Design Center• Acted as web administrator for OSD website • Unified the Student Design Center and Office as one force• Composed, designed, edited, monthly newsletter for employees• Designed posters and various publications for upcoming events and coordinated advertising campaigns for campus events

Fitchburg, Ma

• Created advertising campaigns for campus events• Worked closely with professional staff.• Aided students with questions about Campus Center Activities• Assisted with set-up for various campus events

Fitchburg, Ma

• Assisted in the Summer Operations of the Hammond Campus Center• Worked closely with the professional staff to prepare for Summer and Fall Orientation• Took part in selection committee for professional staff hires.• Supply coverage for the Information Desk• Performed simple maintenance and reorganization of utilities• Set-up for events

Masters Of Art, Higher Education & Student Affairs

Activities and Societies: UConn Student Affairs Association (UCSAA), UConn Asian American Cultural Center (AsACC), Association College.

Bachelors Of Science, Communications Media (Graphic Design, Interactive Media)

Activities and Societies: Student Government Association, Orientation Leader, Lambda Pi Eta (Communications Media Honor Society), Tour.

Education record

Summer Study Abroad

Graphic Design

Summer Study Abroad