Apply strong communication skills to manage staffing and resource planning alongside 15 different company project managers (clients) within large global law firms. Lead project review and update meetings for each client to ensure project requirements are met and on time project delivery. Control smart sheet work plan task ID, task name, billable hours, travel, fixed fee hours, scheduling notes, project, and resource type to schedule all resources. • Trained Resource Consultants to understand the implementation methodology and approach to strategically filling project roles with an eye to resource optimization.• Trained Project Managers globally to utilize Financial Force to request a reschedule, change bill rates, Gantt chart, milestones, review consultants’ calendars, and tasks. • Owner and Administrator of Partner Request Application to apply changes to content ensuring resource managers can submit requests to leverage a partner. • Scheduled tasks in order to make sure the predecessors align. • Successfully scheduled different tasks for one law firm client via Financial Force.• Administered Platform Manager and Whitespace user set-up, log in credentials, client matter numbers, and triage issues.

Liaised between the Technical Account Manager and the Dedicated Service Engineer to manage requests for new business opportunities and renewals. Delivered program management leadership to ensure each project delivery optimized costs, were on-time, on budget, and within the customer’s Service Level Agreement. Coordinated weekly calls with POD Leads and managers to review Azure IAAS project status reports. • Managed and supported 300+ new business opportunities and renewals for the largest domain Secure Infrastructure in the United States. • Created crisis management Standard Operating Procedures to ensure the continuous delivery of digital experiences across the relevant customer types.• Trained and mentored Resource Coordinators on Secure Infrastructure Support Technology to analyze new business opportunities and renewals. • Supplied remote technical support for internal stakeholders to resolve request or tool related issues.

Liaised between the Technical Account Manager and the Dedicated Service Engineer to manage requests for new business opportunities and renewals. Delivered program management leadership to ensure each project delivery optimized costs, were on-time, on budget, and within the customer’s Service Level Agreement. Coordinated weekly calls with POD Leads and managers to review Azure IAAS project status reports. • Managed and supported 300+ new business opportunities and renewals for the largest domain Secure Infrastructure in the United States. • Created crisis management Standard Operating Procedures to ensure the continuous delivery of digital experiences across the relevant customer types.• Trained and mentored Resource Coordinators on Secure Infrastructure Support Technology to analyze new business opportunities and renewals. • Supplied remote technical support for internal stakeholders to resolve request or tool related issues.

Expedited, coordinated, and fulfilled 100+ incoming and active requests daily for customers needing help with various Microsoft services and products. Managed escalated client requests to develop alternative approaches and offer solutions. • Effectively managed time to exceed monthly dispatch goals from a monthly average of 250.• Facilitated weekly Q&A sessions for the remote team that drove difficult and aged requests to closure.

Liaised with the Technical Account Manager and the Field Engineer for resource planning and allocation with accountability for coordinating engagements for the Field Engineer. Identified Field Engineers for both remote and onsite engagements by searching for the proper skill and distance to the customer. Corresponded with all levels of management to resolve on call critical issues for United States, Canada, Latin America, and EMEA.• Exceeded monthly dispatch goals to complete 488 requests in a two-month period, up from an average of 180. • Praised for the ability to prioritize daily activities based on incoming critical issues and the time needed to handle both reactive and proactive requests.