Kim Hedrick Email & Phone Number

Denver, CO, US

Denver Metropolitan Area

I help the company by nurturing relationships with clients to drive revenue, issue resolution, and client satisfaction. I use my proficient communication skills to collaborate effectively in a team-driven environment. I can be counted on to overcome challenges and deliver results. My background in the fast-paced settings plays a part in my accomplishments.

Remote

I was selected for this role due to my success helping companies exceed corporate objectives. I executed mortgage loan processing of conventional refinances with speed and proficiency. I was a key participant in the company’s success by taking the initiative to expand my skill set into loan processing. ➥ Collaborated cross-functionally with internal.

Denver Metropolitan Area

Mortgage lending - TRID compliance

Denver, Colorado

I exceeded expectations by leading a team of two to three reports to manage a high-value client's loan data. I strengthened operations with my efforts and the role challenged me every day and allowed me to grow professionally. I wore many hats in the role, and I was effective by being knowledgeable and organized.➥ Spearheaded the implementation of a more.

Greater Denver Area

I gained valuable industry experience in this role. I would apply much of what I learned for future leadership roles. I championed technological improvements to enhance applications used by six different business units, collaborating with stakeholders to ensure alignment with user needs. I honed my technical skills and learned new things every day.➥.

Denver, Colorado

Product Owner over proprietary mortgage application utilized for secondary marketing purposes. Manage product backlog of all tickets. Work directly with the business leads to determine priorities.

Ponte Vedra Beach, Florida

-Write and develop policies, procedures, and process maps for multiple departments - Operations, Servicing, and Collateral teams-Maintain updates to policies, procedures, and process maps on a monthly basis-Design process maps within Microsoft Visio -Assist in developing the business workflows for Operations within a Correspondent and Loan Servicing.

Miami/Fort Lauderdale Area

- Project lead for quality control new processes: created and implemented the loan audit process for Trials to Conversions/Modifications (i.e. HAMP trials to permanent modifications, Standard Trials to Standard Modifications). - Created quality control job aids, loan audit checklists, and policies and procedures documents utilized by all team members.

Fort Lauderdale, FL

- Provided instruction as a facilitator to new hires and existing employees - Instruction led either in the classroom or virtual environment; class sizes ranging from 10-50 learners- Courses ranged from mortgage default servicing, underwriting for loan modifications, call center, and system training- Maintained a satisfaction rating in the 90% range from.

Dallas/Fort Worth Area

- Conducted call monitoring for quality assurance on 60 plus employees in a fast-paced call center handling customer service calls for mortgages that were in default- Training and development - conducted training classes and one-on-one coaching - Reviewed and followed up on escalated accounts - Created and distributed daily production reports- Assisted the.

Dallas/Fort Worth Area

- Responsible for communicating with customers, reviewing, processing, and submitting modification packages to investors and borrowers on private label loans and subprime loans - Functions include: analyzing clients financial information, calculating new mortgage payments, and create a modification that will keep the customer out of foreclosure

Dallas/Fort Worth Area

B.S., Public Relations & Creative Writing

Activities and Societies: Public Relations Student Society of America

Exploratory

Gap of employment: from May 2012 through December 2012, while not working a full time position I attended classes at FIU to explore my.