Peter Kimpton Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

6mth FTC to design ExCo, sales & marketing reporting, and helping connect a BI roadmap to data architecture

Sydney, Australia

Led a team delivering business & operational insights to pricing, product, finance, salespeople, and some of Australia's largest Superannuation funds.Established an extensive BI transformation project to resolve systemic cross-functional reporting concerns (proposal & project management)

Sydney, Australia

Collaborating with senior & c-suite stakeholders to design and implement business transformation strategies - Developed advanced analytics and insights-selling roadmap for an ASX-100 technology business - Redesigned the Sales, Service and Marketing operating models for a global B2B business - Developed a market sizing model & CAGR targets for a nascent subsidiary of an Australian multinational - Developed firm internal knowledge management framework

Sydney, New South Wales, Australia

Stakeholder relationship & BI design role, transitioning financial reporting & creating new insights capability for CBAs 1500+ contact centre staff. - Delivered self-service reporting capability linking into KPI metrics - Rebuilt the contact centre sales reporting functionality from the ground up, automating key components to save .5 FTE in running and maintenance time. - Uncovered & resolved missing fundings attribution

Sydney Cbd

Strategic & hands-on role improving customer service through engagement of new insights tools - Responsible for CBA-wide complaints analytics – including maintenance of regulatory reporting; input to & oversight of compliance deep-dives; investigation of within-product trends - Group-wide stakeholder base: Retail and Business, Wealth, CommSec, CommInsure, and Colonial; from manager to board level - Project-managed a trigger-based Big Data program identifying complaint root causes - Team of 5 staff, with a focus on developing strengths and building capability

Sydney Cbd

Responsible for ROI modelling, customer segmentation, & delivery of targeted marketing campaigns. Business insights SME for Credit Cards and Essential Super products - Designed a multi-product marketing ROI dashboard to guage marketing effectiveness - Created (designed, built, implemented) a ‘marketable-universe’ tool to optimise campaign segmentation & pre-analysis - Lifted CLI performance to 121% of plan; Opt-ins to 145% of plan (40% ahead of market); Upgrades to 132% of plan - Reduced time-to-market by 71-79% for 6 key monthly marketing programs, saving 3 FTE

Parramatta Nsw

Multi-functional Business Analyst for a thriving, high-growth product portfolio. - Ideated, designed, project-managed, built, and change managed a front-line CRM tool, now used by >100 staff, managing end-to-end sales process, as well as providing detailed reporting (sales, workforce management, efficiency measurement, credit risk insights, and operational risk controls) (9 month project, project team of 9) - Grew CBA’s Asset Finance market share over 6% in 18 months through reporting insights - Responsibilities: strategic pricing analysis (for GM, EM & State Managers), functional/process improvement insights, workflow management reporting, process design, sales reporting, service measurement & accompanying recommendations to improve business outcomes

Parramatta, Nsw, Australia

Pennant Hills, Nsw, Australia

Bachelor Of Business (Management), International Management, Graduated With Distinction

Bachelor Of Arts (Psychology)/Bachelor Of Laws, Discontinued