Kim Ross Email and Phone Number

● Spearhead the development and execution of the strategic plans for designated associations, ensuring alignment with the overall vision and mission.● Lead all association activities, fostering successful operations within budget and and scope of service.● Oversee the management of associations and professional societies with sizes ranging from 150 to 3,800 members. Including member onboarding, renewals, and subscriptions using Association Management Software.● Collaborate seamlessly with CMP departments (customer care, finance, marketing, events) for a cohesive and successful organization.● Drive publication development and oversight, marketing, and digital content management of both traditional and social media activities.● Identify and mitigate barriers to the association's success through strategic improvements.● Manage day-to-day operations, streamlining efficiency and effectiveness.● Facilitate board and committee meetings, operational management, annual conferences, and strategic planning sessions.● Cultivate strong working relationships with board members and executives, fostering collaboration.Provide financial leadership, including budget development, audit review support, and insightful reporting for high-growth associations and societies.

● Empowered the 700-member SVP of APEX and Business Operations team in executing strategic priorities for Dell's APEX and multi-cloud business.● Forged strategic partnerships with HR, Corporate Communications, and internal stakeholders to guarantee successful achievement of ISG and APEX goals.● Streamlined SVP and APEX BMS coordination and execution efforts.● Supported the SLT (Senior Leadership Team) in formulating and implementing impactful APEX strategic and business operations initiatives.● Anticipated SVP's needs, ensuring complete preparedness for meetings, interviews, and presentations.● Championed operational excellence and business continuity through collaboration with the SLT.● Spearheaded content creation and execution for APEX All Hands meetings, management meetings, staff briefings, and SLT offsites, along with all SVP presentations.● Constructed the APEX scorecard, a comprehensive tool for tracking key metrics including headcount, training completion, awards, and budget.

● Architected and implemented the onboarding and training curriculum for Presales Solution Architects (PSAs), ensuring a strong foundation for the Support Services line of business.● Streamlined efficiency through a globally adaptable NAMER Support Tower PSA training curriculum, facilitating cross-training opportunities.● Led a team overseeing and guiding complex, global solution delivery and portfolio capabilities.● Liaised between delivery and portfolio teams, fostering collaboration and alignment.● Championed data integrity as the Support Services tools SME, ensuring accurate and reliable information.● Collaborated effectively with regional SPLs and other lines of business to promote standardization and best practices.● Identified and addressed critical areas in the solutioning process, leading to improved SLAs and a deeper understanding of custom deal win rates.

● Analyzed customer requirements to craft solutions exceeding expectations, balancing needs of Sales, Delivery, and Support Services.● Spearheaded the development of custom Dell Service offerings for G500 Enterprise and Client accounts, driving targeted solutions.● Proposed innovative solutions, cost models, and SKUs, ensuring customer value and profitability.● Developed detailed Statements of Work (SOWs) outlining deliverables, pricing, risks, and smooth customer onboarding.● Championed customer success through cross-functional and global team collaboration.● Presented compelling customer-facing solutions, empowering the Sales team.● Optimized response/resolution times for Enterprise Datacenters through customized solutions.● Collaborated across teams to develop playbooks for streamlined delivery of custom service solutions.

Financial Analysis Consultant, Team Lead, Global Services Accounting; 2010 – 2012Senior Manager, Americas Enterprise Operations Global Configuration Management; 2009 - 2010Manager, Americas Services Configuration Management (CM); 2008 – 2009Manager, Project Management & Business Controls-Configuration Management; 2006 - 2008

Directed all aspects of department including improving functionality of Inventory & Purchasing modules in IT systems. Managed combined staff of 18 in 7 cities and 8 warehouse locations. Coordinated with other departments to ensure Inventory and Purchasing policies were Sarbanes-Oxley compliant. • Facilitated merge of the Inventory and Purchasing teams to reduce redundancies (~25%), create a more efficient material procurement process and assist with overall material management.• Lead departmental strategy for 4 company acquisitions/mergers by analyzing and making recommendations involving available personnel, inventory, fleet and other company assets.• Developed and maintained database in Microsoft Access for tracking approximately 200 company vehicles. Negotiated, procured and managed lease contracts/payments of about $90,000 monthly.• Developed and managed a $4M budget for all 3 departments.

Directed all aspects of the department including development/implementation of policies, set up of Inventory systems, budget management and inventory reduction. Managed warehouse staff of 14.• Established procedures for warehouses, inventory flow & cycle/physical count processes resulting in an average inventory variance of .001% for inventory values up to $25M.• Managed operational budget of about $1M. Procured about $15M of inventory purchases annually.• Lead coordination with IT team to setup Inventory and Job Costing modules in Accounting systems.

Managed and assisted with developing of budgets, policies and procedures, databases and departmental organizational structures. Gatekeeper of all company policies and procedures.• Involved in the start-up phase of this company in an extensive fashion and at a high level. • Developed and maintained database to track all cell phones, two-way radios, pagers & PDAs• Managed several projects involving establishing best practices and budgeting/forecasting.

Directed the day-to-day business operations of contracts and projects in Las Vegas, El Paso, Washington D.C. & Houston for this Cable TV construction company. Responsible for recruiting, billing, accounting, equipment and vehicle tracking, warehouse and inventory control. Office Manager from 1989 to 1993 and Office Assistant from 1984 to 1989.• Managed between 25 to 100 employees and contractors at any given time• Developed & implemented databases in Access to track projects, production, billing, assets (approx.. $500K) and personnel.

Concurrent with Director of Business Operations for J.R.’s Cable, started a CATV Construction company. Oversaw business operations, purchasing, warehousing & negotiation of contracts. Handled start up of business, set up accounting processes, policies & other business functions.• Attained $500,000 in gross annual production billing by the third year.• Acquired and negotiated contracts in multiple cities from multiple companies.