Kim R Robinson Email & Phone Number

Orem, UT, US

Orem, Utah, United States

United States

Resolve IT tickets, user access and service requests; assist with projects as needed or requested by management.Projects including:- Merging one company into another: Active Directory, email, office apps, file shares and computers- Moving existing decade old digital phone system numbers to VOIP/PBX system, porting DID and toll free numbers, including 100+.

Orem, UT

Manage various network and VM Server systems, assist with monitoring the ticket queue, being a resource for other members of the IT team and Helpdesk, as well as taking care of escalated/assigned tickets and projects. Assisted with software, licenses, certificates, purchasing and renewing as needed.

Orem, UT

Manage systems and users with Microsoft Active Directory. Troubleshoot hardware and software. Microsoft Windows 7, 8, 10. Manage system with SCCM, remote desktop, logmein, Advance IP scanner. Travel to remote offices to assist with various tasks, installing new systems and printers.

Orem, UT

Assist customers in getting started with their Bluehost hosting account, choosing a web creator, such as WordPress or Weebly, then walking through that web creator dashboard and control panel for the hosting account.

Orem, UT

Assist individuals and businesses with their needs on each incoming call; took USPS stamp orders and took supervisor requested calls.

Lindon, Utah, United States

Supporting Windows and Macintosh Personal Computers (PCs), dynamically troubleshooting each call as it comes.

Lehi, Utah, United States

Manage 2-6 technicians, at a time, who clean and repair infected computer systems, configure or troubleshoot email client issues, troubleshoot and fix applications and plugins, such as Internet Explorer, Microsoft Office, data backup and security software; setup systems for membership of iTOK Helpdesk, backup and antivirus software. Perform system.

Support for 650+ users; providing 2nd level support, analyzing situations beyond 1st level ticket, contacting users, vendors, replacing hardware, installing software, troubleshooting networking issues and working with other departments as needed until issues are resolved. Other duties: Reissuing RSA tokens for Cisco VPN, accessing servers for various user.

Provo, Utah, United States

Provided technical support for 700+ users; resolving and management directing workstation, audio/visual, and user issues while on the phone or in person. Supported both Windows and Macintosh workstations; maintained Active Directory user and custom-in-house application user access, additions, deletions, and terminations. Performed hardware and software.

Orem, Utah, United States

As network support specialist helped hundreds of system administrators configure, troubleshoot and replace or RMA VPN (Virtual Private Network) Routers. Proficient with all models: 100, 200, 1000, 2000 and 5000 series. Common support areas included: VPN Client installs on PC and Mac, server IPSEC rules and guidelines, Firewall rules with port and protocol.

Orem, Utah, United States

As a customer support helpdesk representative, provided phone support for troubleshooting errors, application issues, and driver issues for Windows 2000 and XP operating systems. Helped people successfully install Windows, troubleshoot error messages, and resolve problems with devices. Commended for customer service skills and ability to calmly talk.

Lehi, Utah, United States

Assisted customers and resolved problems encountered while maintaining their e-commerce storefront hosted by Netgateway. Monitored critical system servers to ensure web sites were operating correctly; performed quality assurance checks on web sites; monitored proper content, corrected use of grammar and punctuation, and overall functionality. Completed.

Masters, Computer Information Systems

Studied IT Web design (BS, 2003) and Computer Information Systems (MS, 2005)

Bachelors, It Web Design

Studied Information Technology (WEB Design - Bachelors) (CIS - Masters) - personal papers and presentations - group or team papers and.

Associate’S Degree, General Studies

Activities and Societies: Ricks College Bicentennial Choir General Associates Degree - Rick's College was the best school for me at the.