Kim Saclag Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Singapore, Singapore

• Subject matter expert and consultant for business units in the delivery of Salesforce.com solutions
• Foster and maintain collaborative relationships with key business leaders and technology teams to meet project deliverables
• Manages the operation to govern Salesforce operation and project deployments
• Active participation in Salesforce.com-related projects and being part of the solutions team.
• Reviews and edits requirements, specifications, business processes and recommendations related to a proposed solution.
• Manages resources in accordance with the project schedule.

Kuala Lumpur, Malaysia

• Evaluate and scope multiple projects using an agile method and plan the implementation.
• Creating a detailed business analysis back-end in Salesforce including but not limited to Sales Cloud, Service Cloud, Marketing Cloud and designing data models.
• Defining business requirements and reporting them back to stakeholders.
• Identify solutions for the development and technical team based on approved business and functional requirements. Recommending alternative methods of implementation or presentation to best meet the business client’s.
• Interacts regularly with business users to understand their core issues.
• Handles all Salesforce User Access Requests, and document and improve the existing process.

Manila, Philippines

• Provide technical solutions to business obstacles which include construction of Apex, Triggers and Visualforce page.
• Configuring Salesforce.com solutions like creating Profiles, Roles, Permission sets, Page Layouts, Validation Rules and Workflows.
• Contribute to the re-engineering of sales and service processes across the entire organization.
• Work with the investors to identify and cater to their needs.
• Improve the business through streamlined SFDC implementation.

Makati, Philippines

• Respond to support cases received from clients
• Answer technical questions, solve technical problems, and provide appropriate workarounds related to supported applications
• Resolve incidents and effectively manage complex problems
• Manage customers' expectations and experience effectively that resulting in high customer satisfaction
• Develop and maintain technical expertise in assigned areas and effectively utilize it to help customers
• Create knowledge base materials dedicated towards operational efficiency

NCR - National Capital Region, Philippines

• Configure Sales with campaigns, leads and opportunities-related issues.
• Contribute to the achievement of product/business unit sales targets.
• Analyzed root causes of operational malfunctions and provide resolutions.
• Monitored system operations and troubleshoot problems.
• Interacts with business users with report and dashboard development.
• Addressed customer issues promptly and accurately.

Postgraduate Degree, Global Business Management

Activities and Societies: President’s List

Bachelor'S Degree, Information Technology

Highschool Diploma